Regional Business Coordinator

3 weeks ago

London, United Kingdom Support When It Matters Full time

**Who We Are.**

Support When It Matters Enterprise CIC (SWIM) is an African/Caribbean led Hackney-based social enterprise focused on improving mental health and well-being and criminal justice outcomes for African/Caribbean and other minoritised communities.

Our expertise is in delivering culturally informed psycho-social interventions to individuals and groups experiencing discrimination and exclusion, helping them make positive changes in their lives through better access to services such as substance misuse or mental health support. We deliver programmes to reduce re-offending and substance misuse, along with housing and employment.

Our approach is embedded in hope, compassion and unconditional positive regard while facilitating and supporting personal responsibility and commitment to change. Our programmes and service areas actively support participants to examine culture, and belief systems, acknowledge hardships and build the motivation and resilience to work towards positive goals and aspirations.

SWIM is commissioned by Local Authorities, Ministry of Justice (MoJ) and other commissioners to support people from African/Caribbean heritage and other minoritised communities to overcome their challenges and go on to lead meaningful lives.

Through our consultancy and outreach work, we also support local health and mental health services to design more culturally informed approaches that reduce the reticence to engage and reduce mistrust among many ethnic minority communities.

**Our Values**

We expect our employees to demonstrate our values every day:

- SWIM is culturally informed - Our differentiator is our understanding of the values and traditions of our ethnic minority communities, which is reflected in our service approach.
- SWIM does things the right way - We take pride in our work, and we respect our clients and the communities they represent.
- SWIM is bold - we encourage initiative and support innovative ideas backed by sound planning and execution.
- SWIM is easy to work with - we are open, straightforward, and constructive in our dealings.
- SWIM learns - we develop our people and constantly improve by sharing knowledge and skills.

**Job Title**:
**Regional Business Coordinator**

**Project Base**:
Hackney East London

Hours & Salary: 37.5 - £29,530 - £31,177 (scale points 31 -33)

Accountable to:
Business Manager

**The Role**

As we enter our 4th year of operation we are at an extremely exciting stage of growth and expansion with 100% of the business activity taking place across London. We are seeking a passionate individual who is keen to be involved in change and brimming with innovative ideas. Working directly to the Business Manager, the Regional Business Coordinator will provide both administrative and hands on support to community and housing teams across London.

The role will require the capability to travel to various locations (occasionally at very short notice) and work from a variety of SWIM offices and bases contributing to the smooth running of the company, supporting colleagues, and ensuring our services are delivered safely, effectively, and appropriately.

This will be a critical role coordinating administrative activity including housing, community services, contract monitoring, HR enquiries, dealing with correspondence and business enquiries, organising training, maintaining information governance, company reporting, finance support and crucially, actively contributing to the health, welfare and safety of SWIM’s staff and property.

The Regional Business Coordinator will have a high level of experience and skill to enable them to deal with a wide range of work, including auditing and reviewing team processes against company policies, risk reporting and dealing with financial tasks.

**Key Responsibilities**:
**Operational Support**

1. Working directly to the Business Manager, provide administrative and functional support to senior managers, managers, and team leaders across London.

2. Work collaboratively across the functions of the organisation liaising with all members including community services, housing and property services, organisation finances, human resources, training, IT, and business development.

3. Working collaboratively with our commissioners and partners, collate data relating to KPI’s across all service areas, ensuring high quality reporting to meet contractual obligations.

4. Ensure the collation and submission of data from service teams is timely, accurate and is appropriate to the contract, supporting services to develop data collection systems where required.

5. Monitor service budgets and contribute to financial monitoring, forecasting, and auditing processes as directed by the Business Manager and/or Senior Team.

6. Provide bespoke support directly to Business Manager and Chief Executive Officer, including diary management, supporting specific projects and ad hoc requests as appropriate.

7. Provide administrative and project sup

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