Guest Engagement Leader
1 month ago
Guest Experience Supervisor
We are seeking a Guest Experience Supervisor for a vibrant new hotel in Hoxton, a celebrated hub of culture and creativity in London. The 26-floor art'otel Hoxton offers breathtaking skyline views, extensive gallery space, and features two Banksy originals on public display. With 357 guest rooms and suites, a lounge, gym, and two destination restaurants, this is a unique opportunity.
As our Guest Experience Supervisor, you will enjoy:
- Compensation: £14.04 per hour plus Incentives
- Significant discounts on hotel stays (applicable to the Radisson Hotel Group and for family & friends)
- Food and beverage discounts at our restaurants and bars (for your entire party)
- Start with 30 days of annual leave, including public holidays, increasing with tenure
- Two complimentary meals daily
- Access to 40% of your earnings before payday through Wagestream
- Referral bonus program - up to £750
- Wellness initiatives with excellent gym discounts & more
- Cycle to Work scheme & complimentary cycling lessons
- 24/7 employee support program
- Work schedule provided two weeks in advance
- Incentive program for departmental productivity & service
- Benefit Hub - discounted prices at numerous retailers, attractions, restaurants, and cinemas
- Complimentary dry cleaning for work attire
- Annual staff gatherings and events
- Company pension scheme & award-winning training programs
As a Master of your Craft, you will:
- Inspire your team: lead by example and share your enthusiasm for exceptional customer service.
- Empower the Guest Experience team by fostering a culture of service excellence through briefings, team meetings, and coaching.
- Manage and nurture your team by exemplifying best practices.
- Possess a solid understanding of the Hoxton/Shoreditch area.
- Create memorable experiences for our guests by going above and beyond.
- Maintain comprehensive operational knowledge of all procedures, with a strong command of Opera.
If you are passionate about art, culture, and hospitality, art'otel is the perfect place for your talents to thrive. We aim to inspire guests to embrace creativity and explore the arts by providing exceptional service, enriching their experiences, and nurturing their love for art and the finer things in life.
Be bold. Be creative. Be original.
AMRT1_UKCT
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