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Corporate Guest Services Ambassador

2 months ago

London, Greater London, United Kingdom Rapport Guest Services Full time
{"Role Responsibility": "

Delivering Exceptional Guest Experiences

Responsibilities will include:

  • Covering all roles across the business, ensuring seamless communication and service delivery.
  • Proactively addressing guest requests in a timely and professional manner, exceeding expectations and building strong relationships.
  • Handling all external and internal calls with poise and professionalism, providing accurate information and resolving issues efficiently.
  • Collaborating effectively with other departments and service providers to create a unified approach to guest satisfaction.
  • Adapting to changing circumstances and priorities, demonstrating flexibility and a proactive attitude.

The Ideal Candidate

Requirements and Qualifications

  • Previous front-of-house experience in a luxury hotel, premium airline, retail, or corporate environment.
  • Passion for delivering exceptional customer service and building strong relationships.
  • Excellent interpersonal skills, with a warm and engaging personality.
  • Ability to adapt and flex working style to meet the needs of the site and guests.
  • Strong command of the English language, both verbally and in writing.
  • Quick learner, with a proactive and intuitive approach to problem-solving.
  • Understanding of professional etiquette and attention to detail.
  • Ability to work well under pressure and prioritize tasks effectively.
  • Willingness to travel across London within the M25, with a focus on Central London and Canary Wharf.

What We Offer

A Competitive Salary Package and Benefits

The successful candidate will be offered a very competitive salary package, including a range of staff benefits, such as pension, store discounts, and life assurance.

"}