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Corporate Guest Services Ambassador

1 month ago

London, Greater London, United Kingdom Rapport Guest Services Full time

Role Overview

The Corporate Mobile Receptionist will be responsible for covering all roles across the business, including receptionist, switchboard, concierge, floor coordinator, lobby host, and helpdesk.

Key responsibilities will include:

  • Proactively dealing with guest requests in an efficient, friendly, and timely manner.
  • Handling all external and internal calls in a professional manner.
  • Communicating effectively with other departments and service providers.
  • Aiding in the creation of a 'one team' approach to delighting our guests.

The Ideal Candidate

The successful candidate will:

  • Have front of house reception experience in a luxury hotel, premium airline, retail, or corporate environment.
  • Have the passion and drive to deliver the highest levels of customer service.
  • Have great interpersonal skills, an outgoing and vibrant personality.
  • Be able to adapt and flex their working style and behavior to suit the environment.
  • Have an excellent command of the English language, both verbally and in writing.
  • Be a quick learner.
  • Understand professional etiquette.
  • Have a high level of attention to detail.
  • Be able to work well under pressure and act both proactively and intuitively.

The successful candidate will be offered a competitive salary package and a range of staff benefits, including pension, store discounts, and life assurance.

Working hours are typically 8 hours per day, 40 hours per week, Monday to Friday, on rotating team shifts, usually between 7am and 7pm.