Guest Engagement Manager

1 month ago

City of London, United Kingdom artotel Hoxton Full time

Guest Experience Supervisor

We are seeking a Guest Experience Supervisor for an exciting new hotel in a vibrant area known for its cultural significance. This establishment features a stunning skyline view, extensive gallery space, and a collection of notable artworks. With numerous guest accommodations, a lounge, fitness center, and two exceptional dining venues, this role is pivotal in enhancing our guests' experiences.

As our Guest Experience Supervisor, you will enjoy:

  • Compensation: £14.04 per hour plus Incentives
  • Significant discounts on hotel stays (applicable to the wider hotel group and for friends and family)
  • Food and beverage discounts at our dining establishments (for your entire party)
  • 30 days of annual leave, including public holidays, with increases based on tenure
  • Two complimentary meals each day
  • Access to 40% of your earnings before payday through our financial wellness program
  • Referral bonus program - up to £750
  • Wellness initiatives with gym discounts and more
  • Bicycle commuting benefits and free cycling instruction
  • 24/7 support program for employees
  • Work schedules provided two weeks in advance
  • Incentive programs for departmental performance and service excellence
  • Discounts at numerous retailers, attractions, and dining options through our benefits hub
  • Complimentary uniform dry cleaning
  • Annual staff gatherings and events
  • Company pension scheme and award-winning training opportunities

As a leader in your field, you will:

  • Motivate your team: Lead by example and inspire your colleagues with your dedication to exceptional customer service.
  • Foster a positive service culture within the Guest Experience team through regular briefings, meetings, and coaching sessions.
  • Develop your team by demonstrating best practices and operational excellence.
  • Possess a solid understanding of the local area.
  • Create memorable experiences for our guests by going the extra mile.
  • Maintain comprehensive knowledge of all operational procedures, including proficiency in relevant management systems.

If you are passionate about art, culture, and hospitality, this is the ideal environment for you. We strive to inspire our guests to explore their creativity and appreciate the arts by providing exceptional service and enriching experiences.

Be bold. Be creative. Be original.

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