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Guest Experience Manager

2 months ago

City of London, Greater London, United Kingdom artotel Hoxton Full time
Job Summary

We are seeking a highly motivated and experienced Guest Experience Supervisor to join our team at art'otel Hoxton. As a key member of our hospitality team, you will be responsible for delivering exceptional customer service and ensuring that our guests have a memorable stay with us.

Key Responsibilities
  • Lead by Example: Inspire your team to provide outstanding customer service by setting a positive tone and demonstrating a passion for delivering exceptional experiences.
  • Team Management: Manage and develop your team by providing coaching, guidance, and support to ensure they have the skills and knowledge needed to excel in their roles.
  • Operational Knowledge: Have a thorough understanding of all hotel procedures and systems, including Opera, to ensure seamless day-to-day operations.
  • Guest Engagement: Create opportunities to exceed guest expectations and make their stay with us truly memorable.
  • Area Knowledge: Have a good knowledge of the local area, including its culture, history, and attractions, to provide guests with personalized recommendations and insights.
What We Offer
  • Competitive Salary: £14.04 per hour plus incentive
  • Heavily Discounted Hotel Rates: Enjoy discounted rates at art'otel Hoxton and other Radisson Hotel Group properties
  • F&B Discounts: Receive discounts on food and beverage purchases at our restaurants and bars
  • Holiday Entitlement: Start with 30 days of holiday per year, increasing with years of service
  • Meals and Perks: Enjoy two free meals per day and access to our employee assistance program
  • Wagestream: Access 40% of your pay before payday through our Wagestream program
  • Recommend a Friend Scheme: Earn up to £750 for referring friends to join our team
  • Vitality at Work: Enjoy great gym discounts and other benefits through our Vitality at Work program
  • Ride to Work Scheme: Take advantage of our ride to work scheme and free cycling lessons
  • Benefit Hub: Enjoy discounted prices at hundreds of stores, supermarkets, and attractions through our Benefit Hub program
  • Free Dry Cleaning: Receive free dry cleaning for your work uniform
  • Annual Staff Parties: Join us for annual staff parties and events
  • Company Pension Plan: Enjoy a company pension plan and award-winning training