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Guest Experience Manager

2 months ago

London, Greater London, United Kingdom Visit Greenwich Full time

{"h1": "Guest Experience Manager", "p": "At Visit Greenwich, we are seeking a skilled Guest Experience Manager to join our team. This role is responsible for ensuring the safe and consistent delivery of guest service standards across our operations.

Key Responsibilities:

* Manage the safety of all members of the public, staff, and contractors
* Take ownership of guest service, challenging poor behaviors and celebrating legendary guest care
* Be responsible for an area of the operation as defined by the Head Guest Experience Manager
* Support on-the-job training with staff
* Manage queues and ensure a safe and enjoyable experience for our guests
* Control the operational activities of suppliers across the site
* Line manage a team of Welcome Hosts
* Develop the team of Welcome Hosts and ensure all goals are met

Requirements:

* Ability to work 40 hours a week, 5 days out of 7
* Strong communication and leadership skills
* Ability to work in a fast-paced environment

If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity.

Location: IFS Cloud Cable Car, North Greenwich Terminal

Contact: [Not available]"}