Guest Experience Manager

3 weeks ago


London, Greater London, United Kingdom Gordon Ramsay Restaurants Full time
Job Description

We are seeking a highly skilled Guest Experience Executive to lead our guest booking and enquiry team at our Support Office in Wandsworth, SW London.

This role is at the heart of our business, delivering world-class guest experience. As a seasoned Guest Services expert, you will be responsible for delivering exceptional pre-dining experiences over the phone and via email.

Key Responsibilities:

  • Deliver world-class pre-dining experiences over the phone and via email
  • Actively listen and respond promptly to guests' enquiries
  • Maximise cross-selling and up-selling opportunities
  • Ensure inventory for the sites is maximised at all times
  • Complete all required guest information on the booking system (Guest Centre - OpenTable)
  • Maintain confidentiality of guests' personal information
  • Stay up-to-date with all promotions and offerings to provide accurate information to guests

Requirements:

  • Experience in a high-quality, fast-paced guest service environment
  • Flexibility in working hours - 5 days out of 7, covering Monday to Saturday 9am to 8pm and Sunday 10am to 6pm
  • Outstanding communication and problem-solving skills
  • Excellent organisation and time management skills
  • Knowledge of hospitality industry standards
  • Ability to build rapport with guests and teams

Experience:

  • Knowledge of restaurant diary systems (Opentable Guest Centre preferable)
  • Knowledge of Microsoft Office
  • Excellent communication and problem-solving skills
  • Previous experience in a similar role within a high-volume restaurant group or hospitality business

What's in it for you:

  • Competitive Pay Rate
  • Access to our world-class training and development opportunities globally
  • Work with and learn from extraordinary culinary and front-of-house talent
  • 50% staff discount on food and drink in UK restaurants
  • Discounted membership and access to hundreds of gyms, studios, and fitness classes
  • Preferential Room Rates at Gordon Ramsay Restaurants partner hotels
  • Amazing family meals on duty

If you're passionate about delivering exceptional guest experiences, apply today.



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