Guest Experience Manager

3 weeks ago

London, Greater London, United Kingdom Accor Full time

Job Title: Guest Experience Manager

About the Role:

We are seeking a highly skilled Guest Experience Manager to join our team at Mama Shelter London Shoreditch. As a Guest Experience Manager, you will be responsible for delivering exceptional service to our guests and visitors, working well as part of a team, and proactively managing performance.

Key Responsibilities:

  • Lead the Reception Team to deliver exceptional arrival and departures experience and complete regular quality checks during check-in, check-out times.
  • Deal with guests' challenges and resolving any complaints promptly and efficiently.
  • Take care of VIP Amenities and VIP guests.
  • Act as the main point of contact for all Hotel Emergencies.
  • Have a vast knowledge of Hotel Reception procedures to assist the team.
  • Monitor and maintain a safe and secure working environment for all hotel employees, visitors, and guests, and report any issues.
  • Walk about the property and pick up details which require attention as well as Health & Safety matters which need action.

What's in it for you:

  • A competitive salary and extra benefits package.
  • 28 days holiday (including bank holidays), pension.
  • A health cash plan to claim money back and get access to lots of ways to support your physical wellbeing.
  • Enjoy a free night at Mama London and a meal for two in completion of probationary period.
  • Goes without saying, but we'll feed you during your shift.
  • Excellent discounts across the Accor and Mama Hotels family for you and your nearest and dearest.
  • Training to get you settled into your role, and development that will help you thrive at work.
  • Regular team get-togethers, bi-annual parties – Mama knows how to have a good time.

Important to know:

Only those eligible to work in the UK or have a valid UK work permit/visa will be considered for the above position. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

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