Guest Experience Coordinator

2 weeks ago


City of London, Greater London, United Kingdom Leonardo Royal Hotel St Paul's Full time
Unlock the Art of Exceptional Guest Experiences

As a Guest Experience Specialist at Leonardo Royal Hotel St Paul's, you will be the face of our serviced apartments, bringing warmth and friendliness to every interaction. Working closely with a small, vibrant team, you will take care of every aspect of a guest's stay, from arranging taxis to providing extra blankets.

We're looking for someone who embodies our company values and can deliver exceptional experiences that leave a lasting impression. If you're a people person with a passion for creating wow moments, we want to hear from you

Key Responsibilities:

  • Personalize guest experiences with a focus on attention to detail
  • Engage with guests to create memorable moments
  • Check rooms to ensure they're ready for guest arrivals
  • Offer expert guidance and local recommendations
  • Promote our services and amenities
  • Manage guest queries efficiently
  • Deputize for the Operations Manager as required

About Us:

Leonardo Royal Hotel St Paul's is part of the Leonardo Hotels group, a global leader in the hospitality industry. We're committed to delivering exceptional experiences that exceed our guests' expectations. Join us and be part of a dynamic team that's shaping the future of travel.



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