Guest Service Agent

7 months ago

London, United Kingdom Guest Experience Full time

**_Be our star, join us and create your own successful story _**

We are currently looking for **Guest Service Agent** to join our team in **Meliá** **White House**

**_
Our Benefits Package Includes:_**
- **Competitive Salary**:

- **Holidays**: 28 days’ holiday including 8 public holidays
- **Contributory pension scheme and Life Assurance**:

- **Discounted dental and health cover with HSF**:

- **Personal Development**: programmes designed to support your career right from the start, with unlimited access to online learning platform
- **High street discounts: with Perks at Work**:

- **Paid time off to volunteer** with one of our partner charities

This is a full time position.

**_
About the role, what will I be doing?_**

**MAIN JOB PURPOSE**: To provide an effective, efficient, courteous and friendly service to all guests. He is responsible for managing the first impressions of our Guests and, therefore, must occupy the hotel lobby and other public areas, particularly at busy times.
- To actively demonstrate excellence in customer service, whilst maintaining high levels of respect and a professional image at all times, with a particular focus to details and clients’ needs.
- To anticipate & identify guest and VIPs’ expectations, ensuring that their needs are met and where possible exceeded.
- Prepares and checks for VIP’s arrival, greets and escorts guests to rooms. Assists in VIP’s arrival and departures.
- Assists reception, Luggage Porters, business center and outlets during busy periods.
- Answers guests inquires, handles complaints and attend to the needs of the guests with precision, speed and in a professional manner, and to the Hotel’s set down procedure.
- To be fully conversant & capable of acting in an appropriate manner during emergency situations in accordance with the hotel emergency procedures.
- To undertake any duties as directed by the Guest Experience Manager.

**_
About Meliá Hotels_**

Meliá Hotels International is a Spanish hotel chain with over 390 hotels & resorts in 40 countries. The company is one of Spain's largest domestic operators of holiday resorts and the 17th biggest hotel chain worldwide.

**In London Melia operates 3 hotels: ME London, Meliá White House and Meliá London Kensington.**

Become part of Melia Hotels Int. today and grow your talent with us

INDFOH

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