Guest Services Agent

6 months ago

London, United Kingdom Front Office Full time

#JoinOurHappiness

Are you the type of person that gets out of bed on the right side every day? If so, we’d like you to come and join our happiness as a Receptionist (Guest Service Agent)

Here at the Royal Lancaster London, our goal is to be the happiest hotel in London and it’s our people that deliver it with their fun and caring attitude. We are always on the lookout for development opportunities, moments to grow, while helping our colleagues reach their potential and opening the door to their next opportunity.

As a “We Always Care” employer”, you will be provided with tailored development plans, trainings and apprenticeship opportunities to develop your career

Joining our independently owned and 5-star service hotel as a Receptionist (Guest Service Agent), you will help build a supportive and social place, where we can all be at our best while receiving the following happiness perks:

- Employee discounts of up to 50% food & beverage and spa treatments across our sister properties (Landmark London and K West Hotel & Spa)
- Employees and Friends & Family rates across our sister properties
- Complimentary meals on duty
- Uniform provided and laundered complimentary
- Refer a friend bonus
- Cycle to work & workplace pension schemes
- Annual season ticket loan
- Workplace pension schemes
- Employee recognition schemes and Social Committee events including gala dinners and much more

As a Receptionist (Guest Services Agent), you will be providing a friendly and efficient welcome in a 'world class' manner, helping guests with queries relating to their stay and creating an environment where the guest is put first. You will rely on your previous experience working with Opera to check in/out guest and have the ability to resolve any complaints.

In your role it is essential to have a positive, ‘can do’ attitude and a drive to excel, ensuring that you promote the hotel’s services.

**Key Duties and Responsibilities:**
- To provide a friendly and efficient welcome using guest names and information provided by a property management system
- Role model’s warm and open behaviour as a standard at all times
- Use various computer systems
- Up-sell room types at every available opportunity to achieve the departmental up-selling goal
- To be fully aware of all VIP’s, care guests, and long stay guests arriving, residing or departing the hotel on any given day
- To promote the services in the Hotel and actively sell food and beverage outlets
- Strictly adhere to the departmental service standards
- Maintain a positive attitude at all times with customers and colleagues alike
- Ensure each guest leaves the hotel happy, utilizing service recovery where necessary

We’re more concerned with what’s in the glass not whether it’s half full or empty so come and pour some happiness into yours by joining our team

JoinOurHappiness

All applicants must be legally eligible to work in the UK

INDHOTEL

  • Guest Service Agent

    7 months ago

    London, United Kingdom Guest Experience Full time

    **_Be our star, join us and create your own successful story _** We are currently looking for **Guest Service Agent** to join our team in **Meliá** **White House** **_ Our Benefits Package Includes:_** - **Competitive Salary**: - **Holidays**: 28 days’ holiday including 8 public holidays - **Contributory pension scheme and Life Assurance**: -...

  • Guest Service Agent

    6 months ago

    London, United Kingdom Guest Experience Full time

    **“The world is yours with Meliá”** Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is to know that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family. **About Meliá White House Hotel NW1 3UP** Meliá...

  • Switchboard / Guest Service Line Agent

    6 months ago

    London, United Kingdom Guest Experience Full time

    **“The world is yours with Meliá”** Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family. It means knowing that you have started one of the...

  • Switchboard / Guest Service Line Agent

    6 months ago

    London, United Kingdom Guest Experience Full time

    **“The world is yours with Meliá”** It means knowing that you have started one of the most exciting journeys of your life, a journey in which inspiration will always accompany you. Do you dare to be the owner of your professional career in an inspiring world? **About Meliá White House Hotel NW1 3UP** Meliá White House is a modern and elegantly...

  • Switchboard / Guest Service Line Agent

    6 months ago

    London, United Kingdom Guest Experience Full time

    **“The world is yours with Meliá”** Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family. It means knowing that you have started one of the...

  • Guest Service Agent

    6 months ago

    London, United Kingdom Guest Experience Full time

    **“The world is yours with Meliá”** Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is to know that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family. **About Meliá White House Hotel NW1 3UP** Meliá...

  • Guest Service Agent

    6 months ago

    London, United Kingdom Guest Experience Full time

    **“The world is yours with Meliá”** #LI-IV1 Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family. It means knowing that you have started one of...

  • Guest Service Agent

    1 week ago

    London, United Kingdom Shangri-La Hotel at The Shard Full time

    Guest Service AgentDo you find joy in making guests happy, turning their expectations into unforgettable moments?Can you envision yourself as the voice behind the scenes, the one who provides seamless service to guests who call or email for dining reservations, and beyond?As a Service Centre Agent, you'll be the backbone of our operation, ensuring every...

  • Guest Service Agent

    7 months ago

    London, United Kingdom The Standard Hotel Full time

    **Guest Service Agent**: **Guest Service Agent**: **Guest Service Agent - £13.77 per hour / £28,861 per year - Full Time Work (Average of 40 hours a week)** The Standard is one of the most culturally engaged hotels in the world. Hotels with real cultural life, an inclusive spirit and true creative attitude. A destination layered with events and amusements...

  • Guest Services Agent

    6 months ago

    London, United Kingdom Hotel 41 (London, Victoria) Full time

    The Front Office department is looking for a passionate **Guest Services Agent** to provide guests with outstanding service in this stunning hotel. This position has excellent progression opportunities and would be suited to someone with an enthusiastic personality and someone who is proud to work in a luxury environment. Shift patterns will be on a "4 Days...

  • Guest Services Agent

    6 months ago

    London, United Kingdom Hotel 41 (London, Victoria) Full time

    The Front Office department is looking for a passionate **Guest Services Agent** to provide guests with outstanding service in this stunning hotel. This position has excellent progression opportunities and would be suited to someone with an enthusiastic personality and someone who is proud to work in a luxury environment. **Shift times **are 7.00 - 15.30pm...

  • Guest Services Agent

    6 months ago

    London, United Kingdom The Rubens at the Palace (London, Victoria) Full time

    The Front Office department is looking for a passionate **Guest Services Agent** to provide our VIP guests with outstanding service in this stunning hotel. This position would be suited to someone with an enthusiastic personality and proud to work in a luxury environment with great attention to detail and multitasking skills. **Position**:Full time / 5...

  • Guest Services Agent

    4 months ago

    London, United Kingdom The Hari Full time

    Welcome the Family, welcome to The Hari!A beacon of modern luxury and impeccable service. A destination for locals to love and guests to discover. At The Hari our legacy in hospitality is fused with a relaxed sense of elegance and an eccentric touch of wit. The outcome is a rich tapestry of design and comfort reflecting the cultural diversity and nuanced...

  • Guest Services Agent

    7 months ago

    London, United Kingdom Red Carnation Hotels Full time

    Guest Services Agent***luxury hotel in London*** Incredible benefits The Front Office department is looking for a passionate  Guest Services Agent  to provide guests with outstanding service in this stunning hotel.  Working pattern: 5 days on 2 days off/ 40 hours per week. We are looking for someone with previous hotel Guest Services Agent...

  • Guest Services Agent

    4 months ago

    South West London, United Kingdom The Hari Full time

    Welcome the Family, welcome to The Hari!All the relevant skills, qualifications and experience that a successful applicant will need are listed in the following description.A beacon of modern luxury and impeccable service. A destination for locals to love and guests to discover. At The Hari our legacy in hospitality is fused with a relaxed sense of elegance...

  • Guest Services Agent

    3 weeks ago

    London, United Kingdom Royal Lancaster London Full time

    Join the team that Always Cares!Are you the type of person that gets out of bed on the right side every day? If so, we would like you to come and join us as a Receptionist (Guest Service Agent) at the Royal Lancaster London, where we encourage your personal development and growth. We are located next to Lancaster Gate tube station, and a short distance from...

  • Guest Service Agent

    6 months ago

    London, United Kingdom Zedwell TCR - Reception Full time

    An exceptional opportunity has arisen for a passionate Guest Service Agent to be part of the Front Office Team at a Criterion Hospitality property located in TC. We are a passionate and creative company looking to bring innovation into to our real-estate, hotels, and other parts of our business. If your next role involves drive and passion for innovation,...

  • Guest Service Agent

    7 months ago

    London, United Kingdom Hotel Indigo - Reception Full time

    An exceptional opportunity has arisen for a passionate Guest Service Agent to be part of the Front Office Team at a Criterion Hospitality property located in Piccadilly Circus. We are a passionate and creative company looking to bring innovation into to our real-estate, hotels, and other parts of our business. If your next role involves drive and passion...

  • Guest Services Agent

    6 months ago

    London, United Kingdom The Langham London Full time

    **Guest Services Agent**: **Guest Services**: The Langham, London; Europe’s first Grand Hotel and Forbes 5* rated property, is currently recruiting for the Guest Services Agent to join our talented Guest Services team. We are currently seeking to recruit a true hospitality professional, with the flair to deliver service at the highest level. As a Waiter,...

  • Guest Service Agent

    7 months ago

    London, United Kingdom The Laslett Hotel Full time

    **Guest Service Agent - The Laslett Hotel** As The Laslett’s Guest Service Agent, you will look after our guests every need and whim, creating memorable moments for our guests and managing the guest journey here at the hotel. Ensuring repeat business from our guests who want a home from home environment with attention to detail and a slick service....