Guest Services Agent

3 months ago

South West London, United Kingdom The Hari Full time

Welcome the Family, welcome to The Hari



All the relevant skills, qualifications and experience that a successful applicant will need are listed in the following description.

A beacon of modern luxury and impeccable service. A destination for locals to love and guests to discover.


At The Hari our legacy in hospitality is fused with a relaxed sense of elegance and an eccentric touch of wit. The outcome is a rich tapestry of design and comfort reflecting the cultural diversity and nuanced perspectives of our collective global experience.


Our people are brand ambassadors of The Hari and custodians of the full Hari experience. We want to pass the legacy on through our approach to service, our attention to style, our take on humour and our philosophy on sophistication.


Our service culture is a link between the traditions of the past and our path to the future.


About the role:


We are looking for a confident, enthusiastic and personable Guest Services Agent to join our FABULOUS Front Office team. You will be responsible for creating a warm and friendly welcome to our guests as they arrive, ensuring their stay is memorable until the point of bidding farewell.

It is important that all our team members understand exactly what it means to deliver a 5-star service and create Stories to Inspire.You will naturally engage with our guests, consistently providing a high-end guest service-always aiming to achieve 100% guest satisfaction


About you:


To be successful in your application as a Guest Services Agent you must possess the following:

Previous experience as a Front Desk/Receptionist/Guest Services Agent within a luxury hotel

Proficient knowledge of Opera system

A genuinepassion for hospitality

Exceptional guest service skills

Ability to work under pressure and multi task

Excellent communication skills

A high standard of personal presentation

Excellent organisational skills

Superb attention to detail

Right to unrestricted employment in the UK- In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.


Please note that our Guest Services Agents work on a shift basis which does include working occasional night shifts (based on a rotation between 4 agents) so you must be able and happy to work during

AMRT1_UKCT

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