Guest Service Agent

7 months ago

London, United Kingdom The Laslett Hotel Full time

**Guest Service Agent - The Laslett Hotel**

As The Laslett’s Guest Service Agent, you will look after our guests every need and whim, creating memorable moments for our guests and managing the guest journey here at the hotel. Ensuring repeat business from our guests who want a home from home environment with attention to detail and a slick service. You’ll work in a modern, chic 51 bedroom converted Victorian building. where professional development is nurtured, and great service is rewarded.

The Laslett is part of a family run business, that prides their selves, in looking after and progressing the individual. We’re proud to invest in our team members at every level of the business and know that the right team members can inspire change and enable our teams to fulfil their potential. Our environment is engaging, encouraging and all about celebrating the little things as well as the major milestones, with professional development and guest satisfaction at the heart of everything we do.

**Job requirements**
- Current/previous experience in a similar role within a busy hotel environment
- Positive and can-do attitude to work in a supportive and structured environment
- Excellent guest service skills with a background of exceeding and maintaining the guests’ expectations
- Cross training in Food and Beverage will be provided, to assist the operations as and when required
- Have a good command of the English language both written and spoken (an additional European language would be an advantage)
- Be well groomed and well presented
- Ensure effective communication within and between departments, previous Opera/ Micros preferred
- To actively achieve the Revenue sales and upsell targets

**Main tasks and responsibilities**
- Ensure the highest standard of guest care is maintained at all times
- Welcome our guests in a friendly and professional way
- Ensure that the front of house and public areas are well maintained at all times
- Deal with booking inquiries, manage check-ins and check-outs of our guests and process payment and billing inquiries
- Provide our guests with recommendations and assist with concierge related tasks
- Addressing and escalating guest complaints if required
- Assist in the daily operations at reception and all relevant tasks
- As required assist Duty Manager and report all operational key information to ensure a smooth operation of the accommodation and guest service functions
- Assist in maximizing rooms occupancy and both accommodation and F&B revenue
- Liaise with other departments on all relevant matters to ensure swift guest service orientated solutions of highest possible standards are made
- To check daily arrivals and ensure rooms are allocated correctly considering our guests’ preferences and special requirements

**The successful Guest Service Agent will receive**
- Training & development
- Opportunity to progress within the company
- Work life balance - 40 hours a week
- Straight shifts
- 28 days paid holidays
- Lucrative and valuable staff incentives for both individual and collective team efforts
- Working within a 5* boutique hotel, as part of the Laslett family
- Working within a small team in an award-winning hotel

The Laslett is a great place to build your career. We love seeing our team members fulfil their potential and always work to achieve more together, with a focus on delivering excellence for our guests and each other. It’s rare for someone to join The Lowy Group and leave - so grab this rare opportunity to join this amazing hotel and company whilst you can.

**Job Types**: Full-time, Permanent

**Benefits**:

- Additional leave
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Health & wellbeing programme
- Referral programme
- Sick pay
- Store discount

Work authorisation:

- United Kingdom (required)

Work Location: In person

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