Guest Services Agent

6 months ago

London, United Kingdom The Langham London Full time

**Guest Services Agent**:
**Guest Services**:
The Langham, London; Europe’s first Grand Hotel and Forbes 5* rated property, is currently recruiting for the Guest Services Agent to join our talented Guest Services team. We are currently seeking to recruit a true hospitality professional, with the flair to deliver service at the highest level.

As a Waiter, you will be working on a** rotating shift basis,** **from Monday to Sunday, totalling 40 hours per week**. The early shift begins at 7 a.m., the middle shift at 10 a.m., and the evening shift at 1 p.m. (the working shifts are 8 hours long + 30 minutes break).

In the role of the Guest Services Agent, your key focus will be to:

- carry out lobby hosting duties e.g. meet and greet guests as they arrive into the hotel, help them with directions, take them where they need to go etc.
- conduct spot checks of VIP rooms, ensure welcome cards and amenities are arranged and placed
- meet and greet VIPs as they arrive; check them in and room them and start building rapport and relationships
- make courtesy calls to VIPs and long stay guests to ensure their wellbeing, offer assistance and additional services
- update profiles with guest preferences, habits, personal information, any issues or queries guests may have during their stay

Do you have?
- previous experience of working in a Front Office within a similar environment
- excellent customer services skills
- great communication skills
- immaculate personal presentation
- previous experience of Opera/Fidelio front office management systems is an advantage
- ability to deal with challenging situations

Apart from a competitive salary, we also offer an excellent range of colleague benefits; such as:

- 28 days of Holiday (inclusive of Bank Holidays)
- discretionary service charge
- overtime payment
- meals on duty
- uniform supplied and laundered or if non-uniform colleague, a complimentary valet service of work attire provided
- complimentary accommodation at other Langham Hotels
- discounted accommodation at The Langham, London
- discounts for you and your friends and family in our food and beverage outlets and on Spa treatments
- a subsidised taxi journey (£20) for any shift you are scheduled to work between 00:00 and 05:00hrs
- pension plan
- life insurance
- eye test vouchers
- cycle to work scheme
- season travelcard loan
- colleague recognition system - being recognised and rewarded for positive guest comments or when you go the extra mile
- learning and development opportunities, which also include paid and unpaid cross departmental training opportunities
- two staff parties per year and a number of colleague social and community events

Langham Hospitality Group (LHG) is a global hotel company with properties located in major cities and four continents under The Langham Hotels and Resorts and Cordis Hotels and Resorts brands. It is the hospitality arm of Great Eagle Holdings, a leading property development company in Hong Kong.

The Langham, London is an equal opportunities employer. We recruit and develop our colleagues without reference to age, disability, sex, sexual orientation, gender identity, race or ethnicity, religion or belief, marriage/civil partnership status or pregnancy and mate

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