Reception Team Leader

6 months ago

London, United Kingdom Rapport Guest Services Full time

Job Introduction
**We are extremely excited to be recruiting a** **Reception Team Leader** to join our Rapport team, based at our new client’s offices in the City of London. Some of the duties would involve utilising a robust mobilisation plan and coordination of resources, recruitment requirements, training plans, technological solutions, communication plans (and more) to successfully mobilise the guest services operation at the office-led development, **40 Leadenhall London.** The uniquely designed space is crafted for forward-thinking companies, people, and ideas.

**This would be the perfect opportunity for the Reception Team Leader to support the Guest Services Manager and set their footprint by building and leading the front-of-house team that can provide a warm welcome and a “WOW” experience to all key stakeholders, while supporting with the mobilisation and ensuring the highest level of client care.**

If you are an inspirational leader, who possesses strong front-of-house experience and client/contract management, are enthusiastic about excellent service, and are great at building and maintaining client relationships, then this could be the role for you

**_This is a permanent, full-time role (40 hours per week), working Monday to Friday._**

**Main responsibilities**
- Assisting the Guest Services Manager with the smooth operation of services and deputising in their absence
- Taking personal ownership and responsibility for the standards of service delivered by the front-of-house team
- Continuously engaging with the team to ensure high levels of productivity
- Supporting the front-of-house team with the day-to-day operations
- Exceeding client and guest expectations by actively promoting a client-centred environment and regular coaching sessions with each team member to promote core operational standards
- Actively encouraging client and guest feedback and driving change that enhances services provided, maximising technology and innovation in the process, and communicating best practice across the team
- Supporting the Guest Services Manager and being involved in HR-related processes when required (e.g. recruitment and retention, disciplinaries, etc.)
- Supporting the Guest Services Manager in enforcing company standards relating to people, policies and procedures, ensuring compliance to legislation and all people matters are managed fairly
- Share our Rapport values**:_Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together_**:

- Be experienced in stakeholder management, including client, team and peers
- Be able to create immediate Rapport with key stakeholders at any level
- Have excellent communication and leadership skills
- Be a proven leader who is enthusiastic about continuous development of the team and the self
- Have a vibrant personality who can act with integrity, highly organised, with a can-do attitude and passion for delivering high standard service
- Have great interpersonal skills and a natural ability to positively influence business decisions
- Be able to work well under pressure and have the ability to be proactive and act with intuition
- Have at least one year of Reception Team Leader experience in a five-star hotel or corporate environment

About The Company
**Why Rapport?**

Our people come first, and we are committed to developing you and offering a number of fantastic professional and personal development opportunities. We have a suite of over 50 training workshops and a number of Leadership programmes to support you with your development and career progression within Rapport.

We are committed to equality of opportunity and inclusion within the workplace, and we celebrate everyone’s differences and diverse backgrounds. We have created a number of Employee Networks as part of our “Be Yourself at Rapport” programme, to create a safe space for our Ambassadors to connect and collaborate, ensuring we champion diversity and inclusion in all that we do.

Our Ambassador’s mental and physical wellbeing is very important to us, and we continue to have a real focus on providing the varied support and initiatives for our teams to get involved in.

Rapport is also a Disability Confident Employer and we have a number of partnerships with external organisations providing job opportunities within the company for people with special educational needs and disabilities.
- Some of the benefits you will have access to:_
- Refer a friend Scheme
- Pension
- Life Assurance
- Access to Aviva DigiCare Workplace App
- Access to our Perks at Work Benefits Portal for various discounts
- WOW Awards to celebrate our brilliant Ambassadors nominated for their exceptional service by our guests and clients
- One Paid Day for Charity Work
- Employee Assistance Programme

**About the Company**

Rapport is an award winning, specialist company that provides corporate organisations with a range of fully managed front and back of house guest services. Our tailored serv

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