Reception Team Leader

6 months ago

London, United Kingdom Portico Corporate Reception Management Full time

**Company Description**
Portico is defined by our unique culture - One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging
Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.

Portico are on the lookout for a Reception Team Leader, who is organised, customer focused and bursting with personality, to oversee our ground floor reception team based in a building in West London.

The Team Leader will demonstrate effective rota management and strategic planning of team holidays, as well as mitigating against sickness and other absence.

Alongside the duties to their team, the Team Leader will also be the “go-to” person for welcome services, community engagement, and front of house services provided in the building. They will implement and oversee all policies and procedures, owning the reporting of our statistics and innovation.

The Team Leader will also coordinate onsite events, providing the very best corporate entertainment experiences within the building’s incredible spaces.

Shift pattern: 40 hours per week, with shifts from 8am-6pm, Monday-Friday.

**Salary**: £37,800
**Qualifications**

Supervisory or management experience is also essential.
- Have the flexibility to adapt to changing circumstances, priorities, and client requirements while maintaining a high level of professionalism and service quality.
- Demonstrate a track record of delivering exceptional customer service and ensuring client satisfaction within a corporate reception environment.
- Demonstrate proactive engagement with their team, client and relevant stakeholders.
- Have the ability to handle and resolve complex issues and conflicts in a professional and timely manner.
- Maintain a high level of professionalism and composure.
- Have strong verbal and written communication skills to effectively interact with visitors, employees, and stakeholders at all levels of the organization.
- Experience in building and maintaining positive relationships with clients, key stakeholders, and service providers to ensure seamless operations and client satisfaction.
- Proficiency in managing multiple tasks and priorities and ensuring efficient operations in a fast-paced reception environment.
- Strong attention to detail to ensure accuracy in visitor management, documentation, and adherence to company policies and procedures.
- Experienced using the full Microsoft Suite of programs.

**Additional Information**
What's in it for you?
- Excellent holiday allowance
- Pension contributions,
- Life insurance
- Enhanced annual leave
- Recommend a Friend Bonus Scheme
- Thank you voucher scheme.
- 24-hour personal helpline for employees, providing counselling & information services.
- Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
- Our Training Academy provides excellent training and development opportunities for our people.

  • Reception Shift Leader

    6 months ago

    London, United Kingdom Reception Full time

    **“The world is yours with Meliá”** Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is to know that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family. **Salary package: From £28,000 up £29,500...

  • Reception Shift Leader

    7 months ago

    London, United Kingdom Reception Full time

    **“The world is yours with Meliá”** Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is to know that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family. We are currently looking for **Reception Shift Leader...

  • Reception Team Leader

    6 months ago

    London, United Kingdom Portico Corporate Reception Management Full time

    **Company Description** Portico is defined by our unique culture - One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging! Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow,...

  • Reception Team Leader

    2 months ago

    London, United Kingdom Portico Corporate Reception Management Full time

    Job DescriptionDo you have a passion for delivering impeccable service? Do you effortlessly create rapport with your guests and colleagues? Do you aspire to be brilliant in everything you do? If so, we have fantastic opportunity as a Reception Team Leader, based on the ground floor reception of a building in the city, that is a true icon of the London...

  • Reception Team Leader

    4 weeks ago

    London, United Kingdom Portico Corporate Reception Management Full time

    Reception Team Leader - London Company Description Portico is defined by our unique culture – One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging!Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the...

  • Reception and Hospitality Operations Team Leader

    6 months ago

    London, United Kingdom Portico Corporate Reception Management Full time

    **Company Description** Portico is defined by our unique culture - One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging! Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow,...

  • Reception Supervisor

    7 months ago

    London, United Kingdom Reception Full time

    **_Be our star, join us and create your own successful story _** We are currently looking for **Reception Supervisor** to join our team **Meliá White House** **_About Meliá White House_** **Meliá White House** is a modern and elegantly newly refurbished hotel exceptionally located next to Regent’s Park, within a short walk from the world renowned...

  • Reception Supervisor

    6 months ago

    London, United Kingdom Reception Full time

    **_“The world is yours with Meliá”_** Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family. **About Meliá White House Hotel NW1 3UP** Meliá...

  • Reception Team Leader

    7 months ago

    London, United Kingdom Portico Full time

    **Company Description** Portico is defined by our unique culture - One that rewards hard work and commitment, empowers people to grow, with the belief that work should be fun and engaging! Our family is made up of all kinds of people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow,...

  • Reception Team Leader

    7 months ago

    London, United Kingdom Portico Corporate Reception Management Full time

    **Company Description** Portico is defined by our unique culture - One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging! Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow,...

  • Reception Team Leader

    7 months ago

    London, United Kingdom Front of House Full time

    **Join the UK’s most dynamic collection of hotels and restaurants** At Edwardian Hotels London, it’s the people who create unforgettable memories for our guests. We are always looking for hospitality professionals to join our family and bring new ideas to how we can provide the best possible experience. Professionals who understand and believe in our...

  • Reception Team Leader

    7 months ago

    London, United Kingdom Portico Full time

    Company Description Portico is defined by our unique culture - One that rewards hard work and commitment, empowers people to grow, with the belief that work should be fun and engaging! Our family is made up of all kinds of people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow,...

  • Reception Team Leader

    7 months ago

    London, United Kingdom Portico Full time

    **Company Description** Portico is defined by our unique culture - One that rewards hard work and commitment, empowers people to grow, with the belief that work should be fun and engaging! Our family is made up of all kinds of people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow,...

  • Reception Team Manager

    1 week ago

    London, Greater London, United Kingdom The Carlton Tower - Reception Full time

    About The JobThis is an exciting opportunity for a highly motivated and experienced Guest Relations Team Leader to join our dynamic team at The Carlton Tower. As a key member of the reception team, you will be responsible for delivering exceptional service to our guests, ensuring their stay is memorable and enjoyable. Your leadership skills and attention to...

  • Night Reception Team Leader

    7 months ago

    London, United Kingdom Front of House Operations Full time

    **_Become a Londoner _** - Welcome to The Londoner, a hotel that is chic boutique in spirit and feeling yet staggering in scale and ambition. A perfectly engineered collection of spaces, tastes, textures, and offerings over 15 floors. Situated in the heart of Leicester Square, where the four corners of the city meet. _We are seeking hospitality professionals...

  • Reception Team Leader

    3 weeks ago

    City of London, United Kingdom CV-Library Full time

    Reception Team Leader £30,000 - £35,000 Shifts Vary Between 8am & 6pm (40 Hours) Fully Office Based Full Time, Permanent Near Fenchurch Street Station Are you a motivated individual who thrives in a fast-paced and dynamic work environment? Our client, a leading organisation in the industry, is looking for a Reception Team Leader to join...

  • Reception Team Leader

    6 months ago

    London, United Kingdom bartlett mitchell - #TMFenchurchSt Full time

    We’re a multi award-winning contract catering company, with a team of trained foodies serving over 45,500 satisfied customers every day. We now have an exciting opportunity for an experienced Reception Team Leader to join and lead our reception team. Key Responsibilities: - Lead and supervise the reception team, ensuring efficient and professional guest...

  • Reception Team Lead

    1 month ago

    London, Greater London, United Kingdom Portico Corporate Reception Management Full time

    **About the Role**We are seeking an experienced Reception Services Manager to lead our team and provide exceptional customer service. As a key member of our team, you will be responsible for:Managing a large team within a corporate environmentOverseeing event planning, reception, switchboard, and AV services teamsSetting and monitoring service standards to...

  • Reception Team Leader

    6 months ago

    London, United Kingdom Portico Full time

    **Company Description** Portico is defined by our unique culture - One that rewards hard work and commitment, empowers people to grow, with the belief that work should be fun and engaging! Our family is made up of all kinds of people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow,...

  • Reception Team Leader

    2 days ago

    London, Greater London, United Kingdom The Law Support Group Full time

    Job OverviewA prestigious law firm in Chancery Lane is seeking a highly skilled Reception Team Leader to join their team.About the RoleTo provide exceptional customer service, ensuring clients have a positive experience when visiting the office.Manage the Front of House team, maintaining high standards and motivating staff to deliver outstanding service.Key...