Reception Team Leader

4 months ago

London, United Kingdom bartlett mitchell - #TMFenchurchSt Full time

We’re a multi award-winning contract catering company, with a team of trained foodies serving over 45,500 satisfied customers every day. We now have an exciting opportunity for an experienced Reception Team Leader to join and lead our reception team.

Key Responsibilities:

- Lead and supervise the reception team, ensuring efficient and professional guest service.
- Receives and welcomes all guests or contractors and directs them appropriately.
- Answers, screens, and directs telephone calls and enquiries.
- Manages the visitor logbook, issuing visitor name badges and ensuring adherence to security procedures and protocols.
- Oversee the meeting room booking system, ensuring rooms are scheduled appropriately and efficiently.

Qualifications & Skills:

- Proven experience in a reception or customer service role.
- Exceptional communication skills both verbally and written.
- Strong leadership qualities with a polite, friendly, and positive attitude.
- Essential office IT skills.

**Benefits**:

- Monday to Friday working hours available.
- Flexible working hours and the potential of condensed shifts.
- Free meal provision while on shift.
- Training and development opportunities, including NVQ apprentice scheme & WSET courses.
- 28 days annual leave with an additional day each year up to 33 days.
- The opportunity to have your birthday off, every year
- Discounts and cashback from a wide range of retail and leisure outlets.
- The annual BM Caterers Summer party and FOODIES awards, as well as our site-based summer and winter parties.
- Regular team events.
- Life assurance and an employee assistance programme.
- Cycle2work scheme - upfront loan for the necessary equipment.
- Being part of a team that made the ‘Best Companies’ to Work For list 7 years running.

BM is committed to supporting the training and development needs for each of our team members to further career options.

INDFOH

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