Corporate Guest Services Ambassador
4 days ago
Delivering Exceptional Guest Experiences
Responsibilities will include:
- Covering all roles across the business, ensuring seamless communication and service delivery.
- Proactively addressing guest requests in a timely and professional manner, exceeding expectations and building strong relationships.
- Handling all external and internal calls with poise and professionalism, providing accurate information and resolving issues efficiently.
- Collaborating effectively with other departments and service providers to create a unified approach to guest satisfaction.
- Adapting to changing circumstances and priorities, demonstrating flexibility and a proactive attitude.
The Ideal Candidate
Requirements and Qualifications
- Previous front-of-house experience in a luxury hotel, premium airline, retail, or corporate environment.
- Passion for delivering exceptional customer service and building strong relationships.
- Excellent interpersonal skills, with a warm and engaging personality.
- Ability to adapt and flex working style to meet the needs of the site and guests.
- Strong command of the English language, both verbally and in writing.
- Quick learner, with a proactive and intuitive approach to problem-solving.
- Understanding of professional etiquette and attention to detail.
- Ability to work well under pressure and prioritize tasks effectively.
- Willingness to travel across London within the M25, with a focus on Central London and Canary Wharf.
What We Offer
A Competitive Salary Package and Benefits
The successful candidate will be offered a very competitive salary package, including a range of staff benefits, such as pension, store discounts, and life assurance.
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