Guest Services Ambassador

3 days ago

London, Greater London, United Kingdom Lovin- JobBoard Full time
About the Role

We are seeking a highly skilled and enthusiastic Guest Services Ambassador to join our team at Rapport. As a key member of our front of house team, you will be responsible for delivering exceptional customer service to our clients and their guests.

Key Responsibilities
  1. Provide a warm and welcoming experience for guests, ensuring they feel valued and respected.
  2. Escort guests to their meeting spaces, ensuring a seamless and efficient experience.
  3. Respond to guest requests in a timely and professional manner, exceeding their expectations.
  4. Handle internal and external calls with poise and professionalism.
  5. Develop and maintain strong relationships with clients and guests, driving customer engagement and loyalty.
  6. Ensure all meeting rooms are set up to the highest standard, meeting the agreed specification.
Requirements
  1. Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall, and Stronger Together.
  2. Exhibit a positive, outgoing personality, with the ability to build strong rapport with key stakeholders.
  3. Be proactive, flexible, and adaptable, with a keen eye for detail and a desire to learn and grow.
  4. Display excellent personal presentation and interpersonal skills, with a professional telephone and email etiquette.
  5. Be computer literate, with excellent communication skills, both verbal and written.
  6. Demonstrate the ability to work independently, managing your own workload with ease.
What We Offer
  1. Exclusive travel discounts with leading brands.
  2. Save money on groceries with discounts on major brands.
  3. A range of benefits to improve your personal finances, including life assurance cover.
  4. Regular emails with the best discounts and savings available.
  5. Cash rewards for recommending friends and family, or bringing new business to us.
  6. Contributory pension scheme.
  7. Access to wellness programs to promote mental health and well-being.
  8. Employee Assistance Program to guide and support our team members.
  9. Quick access to a Digital GP, and wider healthcare benefits.
  10. Learning & development opportunities to support your personal and professional growth.
  11. WOW Awards to celebrate our brilliant Ambassadors nominated for their exceptional service.
  12. One Paid Day for Charity Work.
About Rapport

Rapport is an award-winning, specialist company providing corporate organisations with fully managed front and back of house guest services. We pride ourselves on delivering exceptional customer service, exceeding our clients' expectations.

We are committed to equality of opportunity and inclusion within the workplace, celebrating everyone's differences and diverse backgrounds. We have created Employee Networks to create a safe space for our Ambassadors to connect and collaborate, ensuring we champion diversity and inclusion in all that we do.

Rapport is a Disability Confident Employer, with partnerships with external organisations providing job opportunities within the company for people with special educational needs and disabilities.

We are proud to count some of the UK's most forward-thinking, blue-chip companies as our clients, from small boutique firms to large multi-site international corporations, all with a common goal to provide excellent Customer Service.

We were recognised as the Best Company to Work for in the U.Business Services Sector, and the second Best (Large) Company to Work for in the UK and third Best Company to Work for in London (all categories and company sizes) in the 2021 'Best Companies to work for' awards.

We are a part of Compass Group UK & Ireland, a FTSE 100 company.

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