Guest Service Ambassador

2 months ago

London, Greater London, United Kingdom Accor Full time

**About Us**

Accor, a leading hospitality company, is seeking a skilled Guest Service Ambassador to join our team. As a Guest Service Ambassador, you will be the face of our company, providing exceptional service to our guests and ensuring their stay with us is memorable and enjoyable.

**Key Responsibilities**

  • Welcomes guests with a personalized approach, making them feel valued and appreciated.
  • Anticipates guests' needs and proactively seeks solutions to exceed their expectations.
  • Conveys the company's image and promotes our loyalty program, ALL.
  • Assists with resolving guest issues and provides support with any queries.
  • Efficiently and satisfactorily handles guest arrivals and departures, ensuring a smooth payment process.
  • Provides guests with information about hotel facilities, services, and events, as well as promoting local attractions.
  • Ensures compliance with payment procedures and informs guests about formalities and special conditions related to their stay.
  • Contributes to the department's qualitative and quantitative targets, driving business growth and excellence.

**What We Offer**

As a Guest Service Ambassador with Accor, you will have the opportunity to work in a dynamic and fast-paced environment, surrounded by a team of like-minded professionals who share your passion for delivering exceptional customer service. You will receive comprehensive training and development opportunities to enhance your skills and knowledge, ensuring you are equipped to excel in your role.

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