Guest Service Ambassador

4 weeks ago


London, Greater London, United Kingdom Accor Full time

Job Summary

We are seeking a skilled Guest Service Ambassador to join our team at Adagio Aparthotels. As a Guest Service Ambassador, you will be responsible for delivering exceptional guest experiences and ensuring that our guests feel at home during their stay.

Key Responsibilities

  • Provide exceptional guest service and ensure that all guests have a memorable experience with us.
  • Anticipate and manage every situation to ensure guest satisfaction.
  • Process and follow up on all booking requests, ensuring that all standards and procedures are followed.
  • Master and value our offer and loyalty program, promoting it to all customers and developing revenue and sales.

Requirements

  • Previous hotel experience is preferable.
  • Guest-oriented and problem-solving skills are essential.

Working Conditions

This is a part-time position, working 3 days per week with a rotating roster of early shifts and late shifts. Availability to work weekdays and weekends is required.



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