Guest Service Ambassador

5 days ago

London, Greater London, United Kingdom Accor Full time
Job Title: Guest Service Ambassador

At Adagio Aparthotels, we're committed to delivering exceptional guest experiences. As a Guest Service Ambassador, you'll play a vital role in ensuring our guests feel welcome and cared for throughout their stay.

Key Responsibilities:
  • Provide personalized attention to guests, anticipating their needs and delivering tailored solutions.
  • Convey the hotel's image and promote our loyalty program, ALL.
  • Assist with resolving guest issues and provide support for any queries.
  • Stay up-to-date on hotel facilities, services, and events, actively promoting them to guests.
  • Ensure seamless guest arrival and departure processes, adhering to payment procedures.
  • Inform guests about formalities and services available, ensuring a smooth stay.
  • Contribute to departmental targets, driving qualitative and quantitative growth.

As a Guest Service Ambassador, you'll be the face of our hotel, embodying our values of care, attention to detail, and a passion for delivering exceptional guest experiences. If you're a people person with a flair for hospitality, we want to hear from you

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