Claims Coordinator

4 weeks ago


Bury St, Suffolk, United Kingdom VMS Global Full time

CLAIMS COORDINATOR
Permanent, Full Time


Enjoy a generous leave policy with 22 days per annum, increasing with tenure, alongside standard bank holidays. Benefit from an employee referral program offering financial rewards, discounts on vehicle rentals, eye care vouchers, and a variety of perks through our employee benefits platform.


VMS Global is a key player in the rapidly expanding VMS Automotive Group, providing a comprehensive suite of services that includes Contract Hire & Fleet Management, Accident Management, and Maintenance Services through our dedicated workshops. We are also recognized for our expertise in transport refrigeration systems, air conditioning solutions, and the conversion of panel vans into specialized commercial vehicles.

With operations spanning the UK, our workshops and vehicle rental locations are strategically positioned to serve our clients effectively. Our headquarters and operational center are designed to support our growing team.


In light of our ongoing expansion, we are seeking a new team member to enhance our commitment to delivering exceptional service to our clientele.


Key Responsibilities:

First Notification of Loss (FNOL) Claims Support:
Assist the team in managing FNOL claims efficiently.

Provide essential administrative assistance to the Accident Management Team, which includes data entry, document organization, correspondence management, and maintaining precise records of incidents, claims, and associated documentation.


Deliver outstanding customer service by addressing inquiries, resolving challenges, and keeping clients informed throughout the claims journey.

Third Party Engagement:
Reach out to third parties to present repair and rental solutions from our extensive network of suppliers.

Possess excellent written and verbal communication skills.

A solid understanding of Microsoft Office and the ability to adapt to in-house IT systems is required.

Eligibility to work in the UK is necessary, including appropriate documentation for non-UK passport holders.

No Agencies.

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