Onboard Service Attendant

4 weeks ago

London, Greater London, United Kingdom SSP Full time

Explore Opportunities with Rail Gourmet

Position: On Board Host for TransPennine Express (TPE)

Employment Type: Full Time (40 hours) & Part Time (weekends only)

Shift Patterns: Rotational shifts between 5 am and midnight, including some weekends

Compensation: £12.00 per hour plus commission

Rail Gourmet is a leading provider of catering and onboard services within the British Railway sector. With a robust network of over 40 service centres and a dedicated workforce exceeding 1000 employees across the UK, we are committed to delivering exceptional service.

Key Responsibilities:

  • Deliver 'at seat trolley service' on TPE trains, ensuring excellent customer service, managing inventory, and processing transactions.
  • Travel on designated trains, assisting passengers, achieving sales objectives independently, and fulfilling contractual obligations.
  • Maintain accurate records of stock and transactions, comply with hygiene and safety regulations, and support management initiatives.
  • Execute Service Centre tasks as assigned, engaging with passengers, providing information, and addressing various needs while offering accurate details on services, ticketing, platforms, and potential disruptions.
  • Eligibility to claim up to 50 rover tickets for TPE network rail for family and friends.

Candidate Requirements:

  • Applicants must be 18 years of age or older to perform certain tasks or work specific shifts.
  • Ability to adapt to a dynamic and fast-paced environment, including extended hours and varying shifts.

Benefits of Working with Us:

At Rail Gourmet, we offer more than just a job; we provide enriching career opportunities along with a variety of benefits:

  • Employee Discounts: Enjoy up to a 50% discount on various SSP brands and franchises across the UK.
  • 75% discount on SSP brands during work hours.
  • Learning Opportunities: Access to award-winning training, apprenticeships, and professional development.
  • Career Advancement: Build your career with us; 70% of our Managers are promoted from within.
  • Wellbeing Resources: Access to shopping discounts, financial assistance, wellbeing resources, GP appointments, and a 24/7 helpline.
  • Health and Wellbeing Support: Flexible working arrangements and family-friendly leave options.
  • Diversity and Inclusion: We value diverse backgrounds and offer support networks for various communities.
  • Financial Benefits: UK Pension Plans, life assurance, share incentives, cycle to work scheme, competitive pay rates, and more.
  • Referral Rewards: Earn £400 for successful referrals.
  • Holiday Allowance: 28 days holiday pro rata, inclusive of Bank Holidays.
  • Recognition Programs: Participate in rewards and recognition initiatives.
  • Travel Benefits: Duty and leisure pass for TPE after probation.

Are you ready to embark on a rewarding journey with Rail Gourmet?

Rail Gourmet is proud to be an equal opportunity employer, committed to recruiting and retaining talented individuals from diverse backgrounds and perspectives.

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