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Onboard Service Attendant
3 months ago
About SSP
SSP is a leading provider of catering and onboard services within the railway sector, dedicated to delivering exceptional service across the UK.
Position Overview: Onboard Host
We are currently seeking an enthusiastic individual to fill the role of Onboard Host. This position involves working on TransPennine Express trains, ensuring a premium service experience for our passengers.
Work Schedule: Full Time (40 hours) & Part Time (weekends only).
Shifts: Rotational shifts between 5 am and midnight, including some weekends.
Compensation: £12.00 per hour plus commission.
Key Responsibilities:
- Deliver 'at seat trolley service' on TPE trains, ensuring exceptional customer satisfaction, managing inventory, and processing transactions.
- Travel on designated trains, assist passengers, achieve sales objectives independently, and fulfill contractual obligations.
- Maintain accurate records of stock and transactions, comply with hygiene and safety regulations, and support management initiatives.
- Perform duties at the Service Centre as required, engaging with passengers, providing information, and addressing various needs while offering accurate details on services, ticketing, platforms, and potential disruptions.
- Eligible to claim up to 50 rover tickets for the TPE network for family and friends.
Candidate Requirements:
- Applicants must be 18 years of age or older to perform certain tasks or work specific shifts.
- Ability to adapt to a dynamic and fast-paced environment, including long hours and varying shifts.
Why Work with Us?
At SSP, we offer more than just a job; we provide a range of career opportunities along with numerous benefits:
- Employee Discounts: Enjoy up to a 50% discount on various brands and franchises across the UK.
- 75% discount on SSP brands during work hours.
- Training and Development: Access to award-winning training programs and development opportunities.
- Internal Advancement: 70% of our managerial positions are filled through internal promotions.
- Support Resources: Access to shopping discounts, financial assistance, wellbeing resources, and a 24/7 helpline.
- Health and Wellbeing: Flexible working arrangements and family-friendly leave options.
- Diversity and Inclusion: We value diverse backgrounds and offer support networks for various communities.
- Financial Benefits: Competitive pay rates, pension plans, life assurance, and other financial support options.
- Referral Incentives: Earn rewards for successful referrals.
- Holiday Entitlement: 28 days of holiday pro rata, inclusive of Bank Holidays.
- Recognition Programs: Participate in rewards and recognition initiatives.
- Travel Benefits: Duty and leisure passes available after probation.
We are proud to be an equal opportunity employer, committed to attracting and retaining talented individuals from diverse backgrounds.
