Onboard Service Manager

1 month ago


London, Greater London, United Kingdom Avanti West Coast Full time
Job Title: Onboard Assistant Service Manager

Are you ready to take on a leadership role and champion excellence in customer service on board?

This is an exciting opportunity to develop your skillset and make a real impact on our business recovery.

Key Responsibilities:

  • Develop and implement customer service strategies to drive excellence on board
  • Lead and coach your onboard team to deliver exceptional customer experiences
  • Collaborate with cross-functional teams to improve service delivery standards
  • Identify and solve problems to ensure seamless service delivery
  • Embed a positive and proactive influence across the onboard team

Requirements:

  • Excellent customer service skills and a thorough understanding of the service proposition
  • Strong communication and leadership skills to coach and mentor your team
  • Able to solve problems and take responsibility for service delivery standards
  • Positive and proactive influence to drive excellence on board

About Avanti West Coast:

We value diversity and inclusion and are committed to creating a workplace where everyone feels valued and respected. We're looking for talented individuals who share our values and are passionate about delivering exceptional customer experiences.

Apply now and join our team of customer service champions



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