Onboard Service Manager

1 month ago

London, Greater London, United Kingdom Avanti West Coast Full time
Job Opportunity: Onboard Assistant Service Manager

We are seeking a highly skilled and motivated individual to join our team as an Onboard Assistant Service Manager. As a key member of our onboard team, you will be responsible for delivering exceptional customer service and ensuring that our passengers have a memorable experience on board.

Key Responsibilities:

  • Develop and implement strategies to improve customer satisfaction and loyalty
  • Lead and motivate the onboard team to achieve exceptional service standards
  • Collaborate with other departments to ensure seamless service delivery
  • Identify and resolve customer complaints and issues in a timely and professional manner
  • Contribute to the development of new service initiatives and processes

Requirements:

  • Excellent customer service skills and a passion for delivering exceptional service
  • Strong leadership and communication skills, with the ability to motivate and inspire a team
  • Ability to work in a fast-paced environment and adapt to changing circumstances
  • Strong problem-solving skills and ability to think critically
  • Positive and proactive attitude, with a focus on continuous improvement

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for career development and growth
  • A dynamic and supportive work environment
  • The chance to work with a talented and dedicated team

How to Apply:

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, please submit your application, including your CV and a cover letter, to [insert contact information].

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