Onboard Service Manager

17 hours ago

London, Greater London, United Kingdom Avanti West Coast Full time
Job Title: Onboard Assistant Service Manager

Are you ready to champion excellence in customer service on board at a critical time in our business recovery?

This is an opportunity to develop your skillset in a leadership role, where you will be responsible for coaching, mentoring, and leading your onboard team to deliver exceptional customer service.

Key Responsibilities:

  • Develop and implement strategies to improve customer service standards
  • Coach and mentor onboard team members to enhance their skills and performance
  • Lead by example, demonstrating a positive and proactive influence on the team
  • Solve problems and take responsibility for service delivery standards
  • Collaborate with other departments to ensure seamless service delivery

Requirements:

  • Excellent customer service skills
  • Thorough understanding of the service proposition and life on board
  • Strong communication skills
  • Able to solve problems and take responsibility for service delivery standards
  • Positive and proactive influence

About Avanti West Coast:

We value the differences that make each of us outstanding and recognize the benefits of building a diverse workforce. We're committed to ensuring that Avanti West Coast is an inclusive place where people are encouraged to be themselves and not an edited version to fit in.

Apply online, ensuring that you attach a copy of your CV. We look forward to hearing from you

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