Onboard Service Manager

4 weeks ago

London, Greater London, United Kingdom Avanti West Coast Full time
Job Title: Onboard Assistant Service Manager

Are you ready to champion excellence in customer service on board at a critical time in our business recovery?

This is an opportunity to develop your skillset in a leadership role, where you will be responsible for coaching, mentoring, and leading your onboard team to deliver exceptional customer service.

Key Responsibilities:

  • Develop and implement customer service strategies to drive business growth and customer satisfaction
  • Lead and manage a team of onboard staff to deliver exceptional customer service
  • Coach and mentor team members to improve their skills and performance
  • Collaborate with other departments to ensure seamless service delivery
  • Monitor and analyze customer feedback to identify areas for improvement

Requirements:

  • Excellent customer service skills
  • Strong leadership and management skills
  • Ability to coach and mentor team members
  • Strong communication and interpersonal skills
  • Ability to analyze data and make informed decisions

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for career development and growth
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance

At Avanti West Coast, we value diversity and inclusion, and we are committed to creating a workplace that is welcoming and inclusive for all employees. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

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