Pension Services Onboarding Coordinator

4 weeks ago

London, Greater London, United Kingdom PIC Full time

Pension Insurance Corporation ("PIC") is dedicated to providing secure retirement incomes through comprehensive risk management and excellence in asset and liability management, alongside exceptional customer service. Our mission is to ensure the timely payment of pensions for our current and future policyholders, achieved through strategic objectives and a robust culture grounded in our core values: Resilience, Adaptability, and Loyalty.

We are seeking a Pension Onboarding Specialist to enhance our Customer Operations team. In this capacity, you will:

  • Collaborate effectively with third-party administrators to gain their support and implement enhancements to systems, processes, and technology as necessary.
  • Utilize your expertise and insights regarding the onboarding of new clients with PIC and the implications for our policyholders.
  • Drive positive business outcomes related to capital, profitability, brand reputation, and consistently favorable results for our policyholders.

Key Responsibilities:

  • Assist the Head of Pension Services in delivering exceptional service to clients and policyholders.
  • Work alongside the PIC Transition Manager to ensure successful onboarding for PIC and Scheme Trustees.
  • Lead the onboarding of new schemes into the PIC operational framework, ensuring a comprehensive understanding of scheme benefits, data suitability for administration and actuarial valuation, and thorough testing of payroll and pension increase processes.
  • Conduct detailed analyses to verify data integrity and compliance with PIC standards, leading data reconciliation and verification efforts, as well as overseeing payroll and pension increase testing.
  • Collaborate with the Outsourced Administration Team and Customer Experience Team to ensure operational readiness for successful onboarding, including automation of calculations, website launches, communications, and all necessary documentation for a smooth go-live.
  • Engage with internal actuaries to ensure valuation data requirements are well understood and documented, addressing any data issues as needed.
  • Facilitate meetings and calls with outsourced administrators to meet project timelines and objectives.
  • Prepare management information for internal stakeholders and senior management.
  • Identify and implement improvements and efficiencies within PIC's administration model.
  • Ensure that projects meet established milestones and deliverables while adhering to quality standards.
  • Complete internal projects related to the onboarding of new business into the PIC framework.
  • Understand and operate within Pension Corporation's guidelines on Consumer Duty.

Qualifications:

Experience:

  • Extensive experience in pensions.
  • Background in defined benefit pension scheme onboarding.
  • Experience with complex data analysis.
  • APMI qualification or a willingness to pursue it.
  • Experience in a corporate or consulting environment.

Knowledge:

  • Strong technical understanding of defined benefit pension schemes.
  • Familiarity with project management methodologies.
  • Knowledge of pension buy-ins, buy-outs, and transition processes.

Skills:

  • Excellent organizational and communication abilities.
  • Proficiency in persuasion and influence, both directly and indirectly.
  • Ability to manage work effectively to meet deadlines.
  • Capability to work within established procedures as recommended by functional teams.
  • Effective collaboration with key stakeholders.
  • Proficient in MS Access, MS PowerPoint, MS Word.
  • Intermediate proficiency in Microsoft Excel with a strong desire to enhance skills.

Personal Attributes:

  • Intellectually curious with a commitment to self-directed learning.
  • Strong problem-solving abilities, utilizing consultative questioning to challenge norms and drive change.
  • Effective communicator, able to distill insights into clear messages and engage various stakeholders.
  • Innovative thinker with a positive attitude towards change and a willingness to adopt new ideas and techniques for performance improvement.

Benefits:

Alongside a competitive salary and the opportunity to participate in our annual performance-related bonus plan, joining Pension Insurance Corporation provides access to a range of benefits, including private medical insurance, 28 days of annual leave (excluding bank holidays), a generous pension scheme, and more.

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