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Onboard Service Attendant
3 months ago
Position Overview: Onboard Host
Company: Rail Gourmet
Role: Onboard Host for TransPennine Express (TPE)
Employment Type: Full Time (40 hours) & Part Time (weekends only)
Shift Patterns: Rotational shifts between 5 am and midnight, including some weekends
Compensation: £12.00 per hour plus commission
Rail Gourmet is a leading provider of catering and onboard services within the British Railway sector. With a network of over 40 service centres and a dedicated workforce exceeding 1000 employees across the UK, we pride ourselves on delivering exceptional service consistently.
Key Responsibilities:
- Deliver an 'at seat trolley service' on TPE trains, ensuring exemplary customer service, managing inventory, and processing transactions.
- Travel on designated trains, assisting passengers, achieving sales objectives independently, and fulfilling contractual obligations.
- Maintain accurate records of stock and transactions, comply with hygiene and safety regulations, and support management initiatives.
- Perform Service Centre duties as required, engaging with passengers, providing information, and addressing various needs while offering accurate details on services, ticketing, platforms, and potential disruptions.
- Eligible to claim up to 50 rover tickets for the TPE network for family and friends.
Candidate Requirements:
- Applicants must be 18 years of age or older to undertake certain responsibilities or work specific shifts.
- Ability to adapt to a dynamic and fast-paced environment, including extended hours and varying shifts.
Benefits of Employment:
At Rail Gourmet, we offer more than just a job; we provide a range of career opportunities along with numerous benefits:
- Employee Discounts: Enjoy discounts of up to 50% on various SSP brands and franchises across the UK.
- 75% discount on SSP brands during work hours.
- Learn while you Earn: Access to award-winning training, apprenticeships, and professional development.
- Internal Growth Opportunities: Build your career with us; 70% of our Managers are promoted from within.
- Comprehensive App: Access shopping discounts, financial assistance, wellbeing resources, GP appointments, and a 24/7 helpline for you and your family.
- Health and Wellbeing Support: Flexible working arrangements and family-friendly leave.
- Diversity and Inclusion: We support diverse backgrounds, offering networks for LGBTQ+, Women's Network, Neurodiversity, Disability, and more.
- Financial Benefits: UK Pension Plans, Life Assurance, Share Incentives Scheme, Cycle to Work Scheme, competitive pay rates, Advance earned pay, and loans up to £5000 repaid through salary.
- Referral Rewards: Earn £400 for successful referrals.
- Holiday Allowance: 28 days holiday pro rata, inclusive of Bank Holidays.
- Recognition Programs: Participate in RG Stars, Extra Mile Vouchers, and more.
- Travel and Leisure Pass: Duty and Leisure pass for TPE after probation.
Consider becoming a part of our team at Rail Gourmet, where we value diversity and are committed to creating an inclusive environment for all employees.
