Onboard Operations Manager

4 weeks ago


London, Greater London, United Kingdom Virgin Trains Full time
Position Overview:

The role of an Onboard Operations Manager at Virgin Trains is pivotal to our organizational success, emphasizing our commitment to people and enhancing customer satisfaction.

Key Responsibilities:
  • Team Leadership: Oversee a dedicated team of onboard personnel, ensuring exceptional service delivery to our customers.
  • Performance Management: Accountable for monitoring team behaviors in alignment with corporate values, addressing performance issues, and managing attendance and availability.
  • Change Implementation: Lead the execution of planned changes and support onboard teams with new commercial initiatives.
  • Safety Compliance: Ensure the safety of onboard teams by adhering to established safety protocols and standards.
  • Budget Management: Collaborate with the Finance Business Partner to manage departmental budgets effectively.
  • Customer Service Excellence: Guarantee outstanding customer service in all situations.
  • On-Call Commitment: This position requires flexibility to work hours that align with the operational needs of the railway.

As a successful candidate, you will possess strong leadership skills and a proven history of motivating your team. You will excel in managing your responsibilities while prioritizing the safety of yourself and others. A customer-centric mindset is essential, as is a commitment to ensuring every customer enjoys a remarkable experience with us.

Experience in a similar fast-paced environment, along with the ability to manage multiple priorities, is highly desirable. Flexibility and a positive attitude towards team development are crucial for this role.

In return for your dedication and hard work, we offer a competitive salary, opportunities for career advancement, and exceptional training and development programs.



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