Onboard Operations Manager

4 weeks ago


London, Greater London, United Kingdom Virgin Trains Full time
Position Overview:

The role of an Onboard Operations Manager is pivotal to our success at Virgin Trains, emphasizing our commitment to both our team and customer satisfaction.

Key Responsibilities:
  • Team Leadership: Oversee a dedicated team of onboard staff, ensuring they deliver exceptional service to our customers.
  • Performance Management: Monitor team behaviors in alignment with company values, addressing performance issues and providing constructive feedback.
  • Implementation of Changes: Lead the execution of planned operational changes and support onboard teams with new initiatives.
  • Safety Compliance: Ensure the safety of onboard teams by adhering to all safety regulations and standards.
  • Budget Management: Collaborate with the Finance Business Partner to manage operational budgets effectively.
  • Customer Service Excellence: Guarantee outstanding customer service delivery in all situations.
  • Flexibility: This position requires a commitment to being 'On Call' and the ability to adapt to the dynamic needs of the railway environment.
Candidate Profile:

The ideal candidate will possess strong leadership skills with a proven ability to engage and motivate their team. You should be adept at managing your responsibilities while prioritizing the safety and satisfaction of both your team and customers. Experience in a fast-paced environment, along with the ability to handle multiple priorities, is essential. A flexible and positive approach to team management is crucial for success in this role.

What We Offer:

In recognition of your dedication and hard work, we provide a competitive salary, opportunities for career advancement, and excellent training and development programs.



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