Patient Services Coordinator
3 weeks ago
Job Overview
The successful candidate will demonstrate the ability to engage with a diverse range of individuals, including patients, healthcare professionals, and administrative staff, ensuring effective communication throughout the organization and with external partners.
This role involves assisting patients via telephone regarding their outpatient appointments and facilitating the scheduling of community blood test appointments.
The post-holder will play a crucial role in managing the Department's workload and delivering a thorough clerical service to guarantee a seamless operational management experience.
This is a fixed-term position for 7 months, with the possibility of extension, requiring a commitment of 4 days a week with 7.5-hour shifts.
Key Responsibilities
- Address external and internal patient inquiries via phone, adhering to established performance and quality standards.
- Provide a flexible service focused on patient satisfaction, ensuring that all interactions are tailored to meet individual patient needs.
- Exhibit strong verbal, written, and oral communication skills, adapting your communication style to suit various channels while maintaining a high level of customer service.
- Participate actively in monthly team meetings, collaborating with management and colleagues to identify areas for improvement.
- Follow departmental Standard Operating Procedures (SOPs) and performance Key Performance Indicators (KPIs), ensuring compliance with regulatory requirements, including data protection and customer security.
- Utilize relevant computer systems to accurately manage patient information, ensuring inquiries are resolved effectively.
- Demonstrate the ability to manage your workload efficiently, operating all services in line with performance and quality agreements.
- Uphold the values and behaviors of the organization, treating all individuals with respect and dignity.
Working for Our Organization
North Middlesex University Hospital is an integral part of the North Central London integrated care system, collaborating closely with various partners to achieve shared financial and performance objectives. We are committed to supporting our staff's development to ensure the delivery of exceptional clinical care.
Person Specification
Qualifications & Education
Essential Criteria
- Vocational Level 3 education or equivalent experience.
- Extensive administrative background with a focus on customer service.
Desirable Criteria
- Experience in NHS, call center, or patient care services.
- Proven leadership skills and the ability to manage teams effectively.
Note
This position may require compliance with various employment checks and data processing protocols as part of the recruitment process.
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