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Patient Services Coordinator

2 months ago


London, Greater London, United Kingdom Optical Express Full time

Job Title: Patient Services Coordinator

Hours: Full time, 40 hours per week

Location: London – Kingston

Salary – £27, plus Bonus

At Optical Express, we are dedicated to providing outstanding patient experiences, superior clinical results, and ongoing investment in our workforce and technology.

Our team at Optical Express collaborates effectively, consistently aiming for excellence. We foster a supportive environment, respect one another, and uphold a culture of care, trust, and integrity.

This culture extends to our surrounding communities through various charitable and environmental initiatives. We prioritize doing what is right for our patients, colleagues, local communities, and the environment.

A career with Optical Express is rewarding, enjoyable, and fulfilling. As part of our team, you will enjoy:

A competitive salary of £27, with excellent bonus opportunities Modern, state-of-the-art working environments 29 days of annual leave Complimentary Laser Eye Surgery and Intraocular Lens Surgery Free eye examinations Discounts on prescription eyewear and sunglasses A generous friends and family discount program Continuous training and development opportunities Pension scheme

The role of our Patient Services Coordinator is to ensure that every patient feels valued from the moment they arrive at our clinics. As the first point of contact, your daily responsibilities will include:

Cultivating relationships with patients and ensuring effective communication before and after their treatments Assisting during patient consultations Utilizing advanced equipment to conduct thorough eye health assessments Aiding patients in completing health questionnaires Introducing patients to their optometrists Coordinating treatment schedules Discussing financial options Maintaining accurate patient records

Are you the ideal candidate? You are if you:

Have a passion for delivering exceptional customer service Exhibit strong organizational abilities Communicate clearly and effectively with a diverse range of individuals Are motivated and driven to achieve success

If you possess the necessary skills and qualities for this position, we would be eager to hear from you.