Patient Services Coordinator
4 weeks ago
Position Overview
We are seeking a personable and organized Patient Services Coordinator to become a vital member of our team. In this role, you will have the chance to support our mission of providing outstanding healthcare to our patients.
As a Patient Services Coordinator at Islington Central Medical Centre, you will serve as the initial point of contact for our patients and visitors. Your role will be crucial in ensuring that patients receive timely access to the necessary services and healthcare professionals.
You will also assist our practice team with various tasks while maintaining a positive and professional demeanor in all interactions, whether face-to-face, over the phone, or via email.
Key Responsibilities
Primary Duties:
- Provide a welcoming and efficient reception service, greeting patients and visitors with a warm approach.
- Address general inquiries, clarify procedures, and accurately schedule both new and follow-up appointments.
- Utilize your strong judgment and communication skills to prioritize urgent consultations for patients without prior appointments.
- Clearly explain practice protocols and requirements to new patients and those seeking temporary coverage, ensuring all necessary procedures are completed.
- Manage incoming telephone calls, directing them appropriately and taking detailed messages as needed.
- Scan documents into our electronic system, ensuring accurate record-keeping.
- Enter patient data into our computer system promptly and accurately.
- Ensure the facility is opened and closed securely in accordance with established protocols.
- Register new patients in the computer system efficiently and accurately.
- Complete administrative tasks as assigned and provide support to other team members as required.
- Maintain confidentiality at all times, particularly regarding telephone conversations and discussions among staff in public areas.
About Us
At Islington Central Medical Centre, we are committed to delivering the highest quality healthcare to our patients. We are a dedicated and friendly team looking for individuals who share our values and can help us make a meaningful impact on the services we provide to our patients.
Role Summary
Join Islington Central Medical Centre as a Patient Services Coordinator and play a key role in enhancing patient experiences and ensuring smooth practice operations. As the face of our practice, you will create a welcoming atmosphere that reflects our dedication to compassionate and high-quality healthcare. This position offers a unique opportunity to be part of a cohesive team focused on improving patient care.
Join our committed team in providing exceptional healthcare services and fostering an environment of compassion and excellence for our valued patients and visitors.
Qualifications
Essential Skills:
- Previous experience in a reception or customer service role is essential.
- Strong communication skills, both verbal and written.
- Excellent organizational abilities and attention to detail.
- Proficiency in basic Word, Excel, and email applications is required.
- Ability to adhere to processes and collaborate effectively with colleagues.
- A proactive mindset, eagerness to learn, and commitment to personal growth.
- Experience in the NHS is advantageous but not mandatory.
- Ability to communicate kindly and professionally with a diverse range of individuals.
Desirable Skills:
- Previous experience in the NHS is welcomed but not essential.
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