Domiciliary Care Service Coordinator
7 days ago
We are a technology-enabled provider of NHS mental and physical health services, driven by the vision of making free NHS healthcare more accessible and higher quality for patients, and affordable for the NHS.
Our cultural values include transparency, a sense of community, and supporting staff career development. We leverage technology and innovation to improve our patient and staff experience.
Our founders have previously built technology-enabled healthcare providers of NHS obesity, diabetes, and ophthalmology services.
Our MissionWe are committed to revolutionizing access to Autism Assessments for patients in England. We are currently launching Autism Diagnostic Assessments for children and young people, and soon we will be introducing ADHD assessments and treatment for children and young people.
We know that 184,000 people are waiting 2-10 years for an NHS autism assessment, and we need your help to shorten this wait.
About the RoleWe are seeking a Care Coordinator to join our fast-growing Care Coordination Team. As a Care Coordinator, you will be the first point of contact for our patients, supporting them with onboarding and answering any questions on their journey.
You will be responsible for managing phone calls and emails from patients, GPs, and other healthcare professionals. You will also manage safeguarding incidents with the support of a safeguarding lead and team as needed.
You will test, provide feedback on, and iterate processes for the Care Coordination Team in collaboration with product and engineering. You will also support the development of new Care Coordinators as they join the team.
Key Responsibilities- Manage phone calls and emails from patients, GPs, and other healthcare professionals
- Manage safeguarding incidents with the support of a safeguarding lead and team as needed
- Test, provide feedback on, and iterate processes for the Care Coordination Team in collaboration with product and engineering
- Support the development of new Care Coordinators as they join the team
- Excellent communication skills, both written and verbal, with fluency in English
- Flexible and adaptable, comfortable working in a dynamic, ever-changing environment
- Familiar with typical IT tools including support ticketing systems, and Microsoft office and/or Google suite
- Previous experience coaching more junior colleagues
- Knowledge of patient confidentiality and data protection regulations
- Annual salary reviews, 5% employer pension, and company laptop
- A unique benefits package including 34 days annual leave (including public holidays) and a two-week paid sabbatical for every 3 years of service
- Monthly staff wellbeing check-ins, with clear responses to feedback received
We are an equal-opportunity employer that is committed to diversity and inclusion both within the workplace and throughout our application process.
We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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