Domiciliary Care Manager

6 days ago

London, Greater London, United Kingdom Affinity Care Recruitment Full time
About the Role

We are seeking a highly skilled and experienced Care Coordinator to join our team at Affinity Care Recruitment. As a Care Coordinator, you will play a vital role in supporting our business by working closely with Local Authority Health care Teams and other providers.

Key Responsibilities
  • Staff Rostering: Produce care staff rotas on a weekly basis using our computer-based roster system.
  • Record Keeping: Maintain accurate and up-to-date records, ensuring compliance with organisational and legal requirements for a safe and well-planned service.
  • Resource Management: Plan and manage runs of work that are geographically efficient and continuously reviewed and updated as necessary.
  • Referral Management: Review, accept, process, and allocate referrals with the Field Care Supervisors.
  • Client Information: Compile client information and Home Care Worker management actions, reporting weekly using Key Performance Indicator (KPI) forms to monitor strategic performance and compliance against each area, meeting the standards and targets agreed for a weekly deadline.
  • Call Allocation: Allocate calls to care workers, taking into consideration Service User's needs and preferences for gender and compatibility.
  • Call Coverage: Ensure that all calls are covered in all instances.
  • Staff Briefings: Provide care workers with full briefings about Service User's needs and any other information required to deliver a good service, providing updates as Service User's needs change.
  • Schedule Updates: Inform care workers of any amendments to their schedules as they occur, with careful clarification.
  • Record Maintenance: Ensure accurate records are maintained on the Carefree roster, including Service User and staff information, a daily event record, and details of service delivered, staff holidays, absence, and training.
  • Communication: Proactively liaise with Social Workers, Service Users, Family Members, and Care Workers to take on new referrals and arrange with the Care Manager to plan initial assessments.
  • Confidentiality: Ensure confidentiality of Service User information, in line with the Organisation's policy and procedures.
  • Incident Reporting: Report any incidents or complaints to their line manager, completing incident report forms and other documentation as required.
  • On-Call Duties: Undertake on-call duties as part of an agreed pre-planned rota, providing an effective out-of-hours on-call service.
  • Team Collaboration: Work closely with the team to plan in a proactive manner.
  • Performance Monitoring: Monitor the performance of care workers, organising spot checks and conducting supervisions and appraisals in line with the Organisation's policy on keeping accurate records.
  • Policy Knowledge: Have knowledge of all relevant policies and procedures, in line with CQC, and be familiar with processes for communication and reporting.
  • Quality Compliance: Routinely identify and report to your line manager any areas of concern, potential business development opportunities, and quality compliance-related issues.
Requirements
  • Qualifications: NVQ level 2, willing to work towards an NVQ level 3, and willing to work towards supervision and management qualifications as appropriate.
  • Experience: A positive attitude, creative and innovative problem-solving skills, excellent communication skills, and the ability to identify and describe problems in high detail. Professional while dealing with a variety of staff both internally and externally. A patient, understanding, clear communicator who is able to remain professional under pressure and to deal with challenging situations in a sensitive and creative manner. Experience with using a roster within Domiciliary Care. Excellent problem-solving skills. Willingness to work flexibly and ability/commitment to work as part of a team and on your own initiative. Flexible approach to working hours (with ability to work hours to needs of the business). Be competent using computer packages such as Microsoft Office, Carefree, Roadrunner, Birdie, Home Care CM2000, or EziTracker applications. A good team ethic. Working knowledge of regulatory frameworks (CQC). Working knowledge of Health and Safety requirements.
  • Desirable Experience: Health and Social Care experience (paid or voluntary), Level 2 or 3 in Health and Social Care, experience of call centre style environment, and supportive – recognise how to contribute to the team to help.
What We Offer
  • Professional Opportunities: Opportunities for career growth and development.
  • Great On-the-Job Support and Training: Comprehensive training and support to help you succeed in your role.
  • Staff Events: Regular staff events and social activities.
  • Pension: A contributory pension scheme.
  • Annual Leave: 28 days annual leave, including bank holidays.
  • Travel Allowance: £1200 travel allowance.

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