Care Coordination Team Lead

7 days ago

London, Greater London, United Kingdom Your Patient Choice Full time £31,000
About Your Patient Choice

We are a technology-enabled provider of NHS mental and physical health services, driven by the vision of making free NHS healthcare more accessible and higher quality for patients, and affordable for the NHS.

Our cultural values include transparency, a sense of community, and supporting staff career development. We leverage technology and innovation to improve our patient and staff experience.

Our founders have previously built technology-enabled healthcare providers of NHS obesity, diabetes, and ophthalmology services.

Our Mission

We are committed to revolutionizing access to Autism Assessments for patients in England. Our goal is to shorten the wait time for NHS autism assessments, which currently stands at 2-10 years for 184,000 people.

Job Summary

We are seeking a Care Coordinator to join our fast-growing Care Coordination Team. This role is a key position and an exciting time to join our organization.

Key Responsibilities
  • Manage phone calls and emails from patients, GPs, and other healthcare professionals.
  • Manage safeguarding incidents with the support of a safeguarding lead and team as needed.
  • Test, provide feedback on, and iterate processes for the Care Coordination Team in collaboration with product and engineering.
  • Support the development of new Care Coordinators as they join the team.
Requirements
  • Excellent communication skills, both written and verbal, with fluency in English.
  • Flexible and adaptable, comfortable working in a dynamic, ever-changing environment.
  • Familiar with typical IT tools, including support ticketing systems, and Microsoft office and/or Google suite.
  • Previous experience coaching more junior colleagues.
  • Knowledge of patient confidentiality and data protection regulations.
What We Offer
  • Annual salary reviews, 5% employer pension, and company laptop.
  • A unique benefits package, including 34 days annual leave (including public holidays) and a two-week paid sabbatical for every 3 years of service.
  • Monthly staff wellbeing check-ins, with clear responses to feedback received.
Equality & Diversity

We are an equal-opportunity employer that is committed to diversity and inclusion both within the workplace and throughout our application process. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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