Healthcare Reception Coordinator

3 weeks ago


Caterham, Surrey, United Kingdom Chaldon Road Surgery Full time

Position Overview

We are seeking a dedicated healthcare reception coordinator to become a vital part of our reception team.

If you thrive in a dynamic setting and enjoy engaging with patients, this role may be an excellent fit for you.

Key Responsibilities

The healthcare reception coordinator will primarily handle telephone communications, making a positive and professional phone demeanor essential. Responsibilities include:

  • Assisting patients with inquiries and providing information about services.
  • Welcoming patients upon arrival and managing appointment scheduling.
  • Addressing questions related to medications and healthcare services.

The role can be fast-paced, requiring effective collaboration with colleagues to ensure seamless operations. Strong communication skills and the ability to manage multiple tasks simultaneously are crucial.

Additional administrative duties may involve:

  • Managing documentation through electronic systems.
  • Handling emails and various administrative tasks.
  • Coordinating temporary registrations and referrals.
  • Liaising with general practitioners and other healthcare professionals.

Candidates should possess a reliable and compassionate nature.

Comprehensive training will be provided; however, prior experience in a similar role is advantageous.

About Our Organization

Our practice is part of a larger healthcare network, serving a diverse patient population.

We have a dedicated team of professionals, including general practitioners, nurses, and administrative staff, all committed to providing high-quality care.

Our team engages in various social events throughout the year, fostering a supportive and collaborative work environment.

Candidate Profile

Required Experience

  • Background in a healthcare setting.
  • Previous experience as a medical receptionist.
  • Familiarity with electronic medical record systems.

Educational Qualifications

  • Minimum GCSE grade A to C in English and Mathematics.

Preferred Qualifications

  • Proficiency in electronic medical record systems.


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