Veterinary Front Desk Coordinator

5 days ago

Caterham, Surrey, United Kingdom Vet on the Hill Full time

About the Role:

We are seeking a highly organized and detail-oriented Veterinary Receptionist to join our team at Vet on the Hill. As a key member of our front office staff, you will be responsible for providing exceptional customer service to our clients and their pets.

Key Responsibilities:

  • Greet and check-in clients and their pets upon arrival, ensuring a warm and welcoming experience.
  • Schedule appointments and maintain the appointment calendar, ensuring efficient use of our veterinarians' time.
  • Answer phone calls and respond to inquiries, directing calls to the appropriate staff member as needed.
  • Collect and record client and patient information accurately, maintaining confidentiality and adhering to our data protection policies.
  • Assist with filing and organizing medical records, ensuring easy access for our veterinarians and staff.
  • Process payments for services rendered, maintaining a high level of accuracy and attention to detail.
  • Maintain the cleanliness and organization of the reception and consult area, ensuring a safe and comfortable environment for our clients and staff.

Requirements:

  • Strong communication and customer service skills, with a friendly and professional demeanor.
  • Ability to multitask and prioritize tasks in a fast-paced environment, maintaining a high level of productivity and efficiency.
  • Proficiency in using veterinary software systems for scheduling appointments and managing client information.
  • Knowledge of basic veterinary terminology and procedures, with a willingness to learn and expand your knowledge.

What We Offer:

  • A dynamic and supportive work environment, with opportunities for growth and development.
  • A competitive salary and benefits package, including [insert benefits here].
  • The chance to work with a talented and dedicated team of veterinary professionals, passionate about delivering exceptional care to our clients and their pets.

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