Helpdesk Technician
1 week ago
Company Overview
Keppie Design is a renowned interior design company with a rich history spanning over 170 years. As a company, they have established themselves as trend-setters and innovators in the industry, with a strong commitment to inspiring leadership and a deep appreciation for Scottish heritage.
Job Summary
We are seeking a highly motivated and enthusiastic IT Support Apprentice to join our team. As a key member of our IT department, you will be responsible for providing first and second-level technical support to our staff, utilizing our helpdesk system to log and document support tickets. You will also be involved in the administration and routine maintenance of our IT systems, configuration and provision of IT resources and services, and assisting in the improvement and upgrading of existing IT systems.
Key Responsibilities
- Provide technical support to staff, including troubleshooting and resolving IT-related issues
- Administer and maintain our IT systems, including routine maintenance and upgrades
- Configure and provision IT resources and services, as required
- Assist in the improvement and upgrading of existing IT systems
- Log and progress faults with external suppliers, including cloud services and network infrastructure
- Support mobile or remote users on iOS and cloud platforms
- Assist staff with setting up and troubleshooting video conferencing and collaboration tools
Requirements
- Excellent communication and customer service skills
- A genuine passion for IT and a desire to learn and grow in the field
- Adaptable and confident, with a strong work ethic
Benefits
This is a fantastic opportunity to join a dynamic and innovative company, with a strong commitment to employee development and growth. You will have the chance to work with a talented team, gain valuable experience and skills, and contribute to the success of our organization.
Future Prospects
As a QA apprentice, you will have access to comprehensive training and support, including a dedicated skills coach and mentor. You will have the opportunity to gain a nationally recognized qualification at SCQF Level 6, and will be well-positioned for future career advancement in the IT industry.
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