Helpdesk Operator

4 months ago

Glasgow, United Kingdom Anderson Knight Full time

Anderson Knight is recruiting for a Helpdesk Operator for a well-established company based in Glasgow.

The position requires handling both incoming and outgoing phone calls. It entails collaborating with co-workers, engineers, and contractors to ensure efficient management of tasks such as data entry for purchase orders, processing contractor quotes, and validating invoices.

Shift pattern - 4 on 4 off (Nightshift between the hours of 21:30-07:30).

Salary - £25,334.

**Main Duties and Responsibilities**:

- Managing both incoming and outgoing calls swiftly, while efficiently recording job details on the company database.
- Facilitating collaboration between contractors and Technicians to meet high standards of service.
- Collaborating closely with customers to achieve mutually beneficial outcomes.
- Handling a range of administrative duties including quoting, processing orders, and managing correspondence.
- Overseeing the entire process of job management from start to finish.
- Contributing as a team member to enhance customer satisfaction and service quality.

**Key Attributes and Skills**:

- Driven and passionate with a great attitude to deliver customer excellence.
- Excellent verbal and written communication skills.
- Accuracy and attention to detail.
- Ability to work as part of a team and effectively manage own workload.
- Administrative experience, including knowledge of Microsoft office packages.
- Previous contact centre/call centre/helpdesk experience.

**Company benefits**:

- 33 days (6.6weeks) paid holiday for a full-time contract.
- Informal hybrid working.
- Free on-site parking.
- Subsidised canteen facilities & vending machines.
- Pension scheme - up to 5% matched contribution.
- Company-funded Healthshield cash plan. (Healthshield gives you money back on everyday healthcare costs, including dental, optical, physio, wellbeing, and much more).
- Access to our colleague reward and recognition tools, with awards ranging from £5 - £250.
- Discounts and cashback at hundreds of supermarkets and retailers, such as Apple, Costco, Currys, IKEA, Argos, and more.

If you are ready to embrace this excellent opportunity, please forward your CV with confidence.

**Job Types**: Full-time, Permanent

**Salary**: £25,333.00-£25,334.00 per year

**Benefits**:

- Company pension

Work Location: In person

Reference ID: NM01

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