Helpdesk Operator

5 months ago

Glasgow, United Kingdom City Facilities Management (UK) Full time

Salary
- ** £23,200 pro rata**
- Location
- ** Glasgow**
- Shift Pattern
- ** Other**
- This is a _
- permanent_
- , _
- part time_
- vacancy_
- that will close _
- in 19 days_
- at 23:59 GMT_
- . _

**The Vacancy**

**Why join City?**

We pride ourselves on our culture, our people, and our customers. We live by our company values: show you care, make it happen, be your best, strive to improve and one City.

We are a passionate and driven team, and by joining City, you become part of the UK's largest, privately owned facilities management company.

Our people are at the heart of what we do, and we care about the wellbeing of our colleagues and have developed an extensive benefits range of benefits.

**Here are the benefits we offer**:

- 33 days (6.6weeks) paid holiday for a full-time contract
- 37.5 hours per week contract
- Informal hybrid working
- Free on-site parking
- Subsidised canteen facilities & vending machines
- Access to Mental Health First Aiders
- Recommend a Friend incentive
- Legal Shield is a free service for City colleagues and their families. Legal Shield gives you access to independent, expert legal views on topics like employment advice, personal injury, legal advice and wills
- Pension scheme - up to 5% matched contribution
- Company-funded Healthshield cash plan. Healthshield gives you money back on everyday healthcare costs, including dental, optical, physio, wellbeing, and much more
- Salary sacrifice schemes, including Smart Tech and Cycle to Work
- Great development and career opportunities
- Access to One City, our reward and recognition hub. One City provides access to a host of benefits:

- Discounts and cashback at hundreds of supermarkets and retailers, such as Apple, Costco, Currys, IKEA, Argos, and more
- Health and wellbeing centre, which has a range of resources, including - an employee assistance programme, health and wellness apps, recipes, fitness videos, physio, discounted gym membership and mindfulness tips
- Access to our colleague reward and recognition tools, with awards ranging from £5 - £250

**Here's what you can expect to be doing**:

- Handling inbound and outbound calls, and logging jobs in a fast-paced environment
- Co-ordinating contractors and City Technicians to ensure they attend to our City standards
- Working in partnership with customers to achieve results
- End-to-end job management
- Working as part of a team to drive customer excellence

**Here's what we would like from you**:

- Driven and passionate with a great attitude to deliver customer excellence
- Helpdesk experience in facilities management
- Excellent verbal and written communication skills
- Accuracy and attention to detail
- Ability to work as part of a team and effectively manage own workload
- Administrative experience, including knowledge of Microsoft office packages
- Previous contact centre/call centre/helpdesk experience

**The Company**

In 1985, husband and wife Willie and Susan Haughey established City Refrigeration Holdings. The pair set out with one goal - to make a positive change in the facilities management industry.

The Haugheys founded their enterprise on the values of collaboration and transparency, replacing client/contractor relationships with long-term, mutually beneficial partnerships. Each partner receives a unique strategy, shaped by the needs of the business and implemented by a bespoke, self-delivered model.

It is this focus that has allowed the City Group to grow from its humble beginnings into one of the world’s most trusted facilities management companies. The business now employs over 12,000 people and has established divisions across Europe, Australia, North America and Asia. It has also diversified the services it offers to include maintenance and engineering, technical procurement and support, cleaning and ancillary services across retail, residential and commercial markets.

Now more than three decades into its story, City remains rooted in the core values established by the now Lord and Lady Haughey and remains passionate about sharing its unparalleled professionalism, quality, customer service and value with partners around the globe.

  • Helpdesk Operative

    5 months ago

    Glasgow, United Kingdom Pertemps Network Group Full time

    **Helpdesk Operative**: - 2321021681 Applicants **£23,000 - £23,200 Per Annum** - Full Time**Permanent** **Glasgow, Glasgow City** **Customer Service And Call Centre** **Job Description**: **Helpdesk Operative** Pertemps are currently working with a leading Glasgow based company who are looking to add to their Helpdesk team. You must be available to...

  • Head of Helpdesk Operations

    5 months ago

    Glasgow, United Kingdom OCS Full time

    **Would you be interested to join a leading facilities management company with a reputation for excellence?** OCS is currently recruiting for a Head of Helpdesk Operations to join our passionate and driven team! **Reference: /KC/16-05/1166/7** **Job Title: Head of Customer Operations - Technical Services** **Contract: Permanent, Full-Time** **Location:...

  • Helpdesk Operations Manager

    3 weeks ago

    Glasgow, Glasgow City, United Kingdom CBW Staffing Solutions Full time

    Job Title: Helpdesk SupervisorCBW Staffing Solutions is seeking a highly skilled Helpdesk Supervisor to join our team. As a Helpdesk Supervisor, you will be responsible for managing service levels to ensure excellent customer experience on the FM helpdesk.Key Responsibilities:Schedule reactive and help desk call outs.Review jobs received during the working...

  • Helpdesk Operative

    5 months ago

    Glasgow, United Kingdom Virtual FM Limited Full time

    This job description sets out the key responsibilities and duties for the role of Helpdesk Operative (Facilities Management). The duties and responsibilities are meant to provide guidance as to the nature and scope of the role. They are however not meant to be prescriptive. Additional extra or supplemental duties may be required to facilitate the needs of...

  • Helpdesk Operative

    5 months ago

    Glasgow, United Kingdom Virtual FM Limited Full time

    This job description sets out the key responsibilities and duties for the role of Helpdesk Operative (Facilities Management). The duties and responsibilities are meant to provide guidance as to the nature and scope of the role. They are however not meant to be prescriptive. Additional extra or supplemental duties may be required to facilitate the needs of...

  • Helpdesk Operative

    5 months ago

    Glasgow, United Kingdom Virtual FM Limited Full time

    This job description sets out the key responsibilities and duties for the role of Helpdesk Operative (Facilities Management). The duties and responsibilities are meant to provide guidance as to the nature and scope of the role. They are however not meant to be prescriptive. Additional extra or supplemental duties may be required to facilitate the needs of...

  • Customer Helpdesk Operator

    5 months ago

    Glasgow, United Kingdom Group SRS Full time

    **SRS Partnership** are currently looking for several **Customer Helpdesk Operators** in **Glasgow City Centre** where you will be responsible for managing inbound calls with a high focus on response time. We need people with strong communication skills who have previous working experience within a customer service, call centre or helpdesk...

  • Helpdesk Supervisor

    5 months ago

    Glasgow, United Kingdom Anderson Knight Full time

    Anderson Knight is looking for a Helpdesk Supervisor for one of our clients based in Glasgow City Centre on a full-time permanent basis. Key Responsibilities: Team Leadership and Development: - Recruit, coach, and motivate a team of Team Leaders. - Deliver effective coaching, engagement, and development opportunities for leaders. - Manage a team of up to 5...

  • Helpdesk Supervisor

    1 month ago

    Glasgow, Glasgow City, United Kingdom CBW Staffing Solutions Full time

    Helpdesk Supervisor Job DescriptionCBW Staffing Solutions is seeking a highly skilled and experienced Helpdesk Supervisor to join our team. As a Helpdesk Supervisor, you will be responsible for managing the day-to-day activities of the helpdesk team, ensuring that customer expectations are consistently exceeded through effective communication.Key...

  • Helpdesk Supervisor

    1 month ago

    Glasgow, Glasgow City, United Kingdom CBW Staffing Solutions Full time

    Helpdesk Supervisor Job DescriptionCBW Staffing Solutions is seeking a highly skilled and experienced Helpdesk Supervisor to join our team. As a Helpdesk Supervisor, you will be responsible for managing the day-to-day activities of the helpdesk team, ensuring that customer expectations are consistently exceeded through effective communication.Key...

  • Helpdesk Operator

    5 months ago

    Glasgow, United Kingdom Anderson Knight Full time

    Anderson Knight is recruiting for a Helpdesk Operator for a well-established and evolving company based in Glasgow. Typically, you will be office-based working on a shift rotation, working 1 weekend in every 4. **Week 1**: Monday, Tuesday: OFF Wednesday, Thursday: 10am - 8pm, Friday: 8am - 2:30pm Saturday & Sunday: OFF **Week 2**: Monday to Friday: 8am -...

  • Helpdesk Supervisor

    2 months ago

    Glasgow, Glasgow City, United Kingdom CBW Staffing Solutions Full time

    Helpdesk Supervisor Job DescriptionCBW Staffing Solutions is seeking a highly skilled Helpdesk Supervisor to join our team. As a Helpdesk Supervisor, you will be responsible for managing service levels to ensure excellent customer experience on the FM helpdesk.Key Responsibilities:Schedule reactive and help desk call outs.Review jobs received during the...

  • Helpdesk Supervisor

    2 months ago

    Glasgow, Glasgow City, United Kingdom CBW Staffing Solutions Full time

    Helpdesk Supervisor Job DescriptionCBW Staffing Solutions is seeking a highly skilled Helpdesk Supervisor to join our team. As a Helpdesk Supervisor, you will be responsible for managing service levels to ensure excellent customer experience on the FM helpdesk.Key Responsibilities:Schedule reactive and help desk call outs.Review jobs received during the...

  • Helpdesk Operations Coordinator

    4 hours ago

    Glasgow, United Kingdom Pointer Ltd Full time

    About Pointer LtdPointer Ltd is a specialist electronic security and fire detection integrator with a strong track record of delivering excellence to its customers. Founded on the values of trust, respect, empowerment, engagement, and customer focus, the company has grown to employ over 160 colleagues across the UK, with annual revenues of £17,000,000.Our...

  • Helpdesk Coordinator

    4 weeks ago

    Glasgow, Glasgow City, United Kingdom CBW Staffing Solutions Full time

    CBW Staffing Solutions is proud to partner with a leading engineering company in Renfrewshire to recruit a Helpdesk Planner. This is an exciting opportunity to join a national company with strong contracts and a recent win of a new contract, resulting in several openings for helpdesk administrators. **Job Summary:** We are seeking a highly organized and...

  • Helpdesk Coordinator

    1 month ago

    Glasgow, Glasgow City, United Kingdom CBW Staffing Solutions Full time

    CBW Staffing Solutions is proud to partner with a leading engineering company in Renfrewshire to recruit a Helpdesk Planner. This is an exciting opportunity to join a national company with strong contracts and a recent win of a new contract, resulting in several openings for helpdesk administrators. **Job Summary:** We are seeking a highly organized and...

  • Helpdesk Operator

    5 months ago

    Glasgow, United Kingdom Anderson Knight Full time

    Anderson Knight is recruiting for a Helpdesk Operator for a well-established and evolving company based in Glasgow. Typically, you will be office-based working on a shift rotation, working 1 weekend in every 4. **Week 1**: Monday, Tuesday: OFF Wednesday, Thursday: 10am - 8pm, Friday: 8am - 2:30pm Saturday & Sunday: OFF **Week 2**: Monday to Friday: 8am -...

  • Helpdesk Administrator

    1 month ago

    Glasgow, Glasgow City, United Kingdom CBW Staffing Solutions Full time

    Helpdesk AdministratorCBW Staffing Solutions is delighted to be working with a specialist engineering company based in Renfrewshire in the recruitment of helpdesk administrators. This is a National company with strong contracts and due to a National win of a new contract, they have several openings for helpdesk administrators.Key Responsibilities:Organise...

  • Helpdesk Administrator

    1 month ago

    Glasgow, Glasgow City, United Kingdom CBW Staffing Solutions Full time

    Helpdesk AdministratorCBW Staffing Solutions is delighted to be working with a specialist engineering company based in Renfrewshire in the recruitment of helpdesk administrators. This is a National company with strong contracts and due to a National win of a new contract, they have several openings for helpdesk administrators.Key Responsibilities:Organise...

  • Helpdesk Supervisor

    3 weeks ago

    Glasgow, United Kingdom CBW Staffing Solutions Full time

    Helpdesk Supervisor - Glasgow - Up to £34k per annum  CBW is recruiting on behalf of one of our key clients is looking for a Helpdesk Supervisor to manage service levels to ensure excellent customer experience on the FM helpdesk. The successful candidate will be responsible for ensuring that customer expectations are consistently exceeded through...