Helpdesk Trainer

5 months ago

Glasgow, United Kingdom OCS Full time

**Job Reference: /AP/22-03/1119/15**

**Job Title: Helpdesk Trainer**

**Location: Glasgow**

**Salary: Competitive**

**Hours per week: Monday to Friday - 08:00 - 16:30 - 38.5 hours per week**

**Business Overview**

Atalian Servest and OCS have merged to create a new organisation, the OCS Group UK & Ireland. We are a leading facilities management company providing a range of both standalone and integrated services including cleaning, catering, security, technical services, energy management and compliance, front of house, landscaping, logistics, waste management and pest control services. The company has a turnover of £1.5bn and operates across the UK and Ireland with 50,000 colleagues delivering innovative award-winning services to the private and public sectors and supporting the local communities in which it operates.

**Role Overview**

We are currently recruiting for a Helpdesk Trainer to join our passionate and driven team based at our Glasgow office.

A Helpdesk Trainer is responsible for delivering and assisting with the training programs that will improve the effectiveness and success of our employees. They will work towards becoming a seasoned training professional, with Customer Service, and Helpdesk experience. The Trainer will conduct regular training activities to ensure compliance with company policies with a focus on the development of new employees.

We are looking for an excellent Helpdesk Trainer to help employees cultivate their skills and knowledge. You will provide complete training to share your expertise in ways that will motivate and influence others.

A Helpdesk Trainer is an experienced educator. Your abilities to convey a message should only be surpassed by a deep knowledge of your field. Organisational skills and a positive attitude are important qualities that you have to possess.

The goal is to promote efficiency and competitive advantage by developing the skills of personnel.

**Benefits**
- Informal hybrid/flexible working arrangements
- 25 days holiday + bank holidays
- Free fruit in our offices
- Wide range of retail discounts
- Regular social and charity events are held in our offices
- Get involved in charity events in the local community

**Wellbeing**
- Discounted gym membership
- Eye test £25 voucher and up to £100 towards glasses
- Join our Cycle to Work scheme via salary sacrifice
- Access to “CHROMA”, our internal colleague-led diversity and inclusion community - join a committee or take part in our D&I initiatives and events
- Access to internal Mental Health First Aiders

**Career development and recognition**
- Immediate access to “Opportunity” our internal Learning and Development platform
- Required professional membership fees paid for
- Opportunity to win monthly Atalian Servest Superstar Awards
- Long service awards

**Key Responsibilities**:

- Liaise with managers to determine training needs and schedule training sessions.
- Design effective training programs.
- Select and book venues.
- Conduct seminars, workshops, individual training sessions etc.
- Prepare educational material such as module summaries, videos etc.
- Support and mentor new employees.
- Conduct evaluations to identify areas of improvement.
- Carry out 2 weeks Induction training for all new starts joining the business

**About You**:

- **_ Applicants must have the right to work in the UK_**

**How to apply**

If you are interested to join a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply

Alternatively, if you know someone whom you feel would be a good fit for this vacancy, click the link below to refer them and you could win up to £500 (T&Cs apply)

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