Helpdesk Team Leader

6 days ago

Glasgow, United Kingdom OCS Full time

**Job Reference: /AP/24-05/1183/16**

**Job Title: Helpdesk Team Leader**

**Location: Glasgow**

**Salary: Competitive**

**Hours per week: Variable Shift Rota - 07:00 - 15:30, 08:00 - 16:30, 10:30 - 19:30 - 37.5 hours per week**

**Business Overview**

Atalian Servest and OCS have merged to create a new organisation, the OCS Group UK & Ireland. We are a leading facilities management company providing a range of both standalone and integrated services including cleaning, catering, security, technical services, energy management and compliance, front of house, landscaping, logistics, waste management and pest control services. The company has a turnover of £1.5bn and operates across the UK and Ireland with 50,000 colleagues delivering innovative award-winning services to the private and public sectors and supporting the local communities in which it operates.

**Job Overview**

We are currently recruiting for Helpdesk Team Leader to join our passionate and driven team based at our client’s site in Glasgow

**Benefits**
- 33 days holiday
- Free fruit in our offices
- Wide range of retail discounts
- Regular social and charity events are held in our offices
- Get involved in charity events in the local community

**Career development and recognition**
- Immediate access to “Opportunity” our internal Learning and Development platform
- Required professional membership fees paid for
- Opportunity to win monthly Superstar Awards
- Long service awards

**Key Responsibilities**:

- Rotational On Call Out of Hours support, agreed additional payment provided for this period
- Check OOH handover and pass any jobs that need actioned to the team and ensure progression.
- Review and collate where your team are for the day.
- Discuss with the team their focus is for the day and any Hot Spots that they need to be aware of and ensure they know expectations for the day
- Discuss any areas of concern for them.
- Target set where appropriate.....Friendly competition is always good
- Add Quality check events to the job with all details and findings and feedback good and bad to the team members, quality check Telephone Calls.
- Pull contract specific reports and telephony reports, liasing with key stakeholders on regular basis and providing reports and feedback.to check and monitor performance
- Pick up any escalations with urgency and see through to completion with the team if necessary.
- Approve / reject teams holidays ensuring adequate cover is in place and holiday rota and portal is kept up to date
- Gather information throughout the week for team meetings. Including feedback from others out with the team, and recent or upcoming changes. Issues incurred by yourself or the team throughout the week. Give your team a chance to voice any points good or bad but in a constructive controlled manner.
- Conduct monthly 1-2-1 with each team member. Go over achievements for the month and any points for improvement.
- Keep all staff records up to date including Contact details sheet, HR files, 1-2-1's, ROC's probation tracker, review tracker, training tracker (processes and e-learning)
- Carry out absence management within the team and ensure any absences are reported correctly and monitored for trigger points.
- Ensure your team are trained on all aspects of their job or highlight to HD trainers when extra training is needed.

**About You**:

- **_ Applicants must have the right to work in the UK_**:

- Experience in a Senior Helpdesk/Team Leader Role, with line management responsibility, is advantageous.
- High understanding and experience with Microsoft Office software packages.
- High level of IT and systems literacy.
- Experience in using CAFM or other management systems.
- Proven experience in leading a service-driven operation with experience in managing an operation through periods of significant growth or change.
- Excellent team motivator and communicator.

**How to apply**

If you are interested to join a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply

Alternatively, if you know someone whom you feel would be a good fit for this vacancy, click the link below to refer them and you could win up to £500 (T&Cs apply)

  • Helpdesk Team Leader

    3 weeks ago

    Glasgow, United Kingdom Perfect Career Full time

    **Job Title: Helpdesk Team Leader** **Location: Glasgow** **Salary: £27,857.00 per annum** **Benefits: Pension, health plan, 33 days holiday (including bank holidays)** **Hours: Monday to Friday (37.5 hours per week)** We are advertising this Helpdesk Team Leader role on behalf of our client ‘City Facilities Management’. City were established in...

  • Helpdesk Team Leader

    3 weeks ago

    Glasgow, United Kingdom City Facilities Management (UK) Full time

    Salary - ** £27,857.00** - Location - ** Glasgow** - Shift Pattern - ** Other** - This is a _ - permanent_ - , _ - full time_ - vacancy_ - that will close _ - in 16 days_ - at 23:59 GMT_ - . _ **The Vacancy** **Job Purpose**: - This is a key position, leading the CSRs who act as ambassadors for our business. - Team Leaders will effectively lead and...

  • Helpdesk Team Leader

    4 weeks ago

    Glasgow, United Kingdom OCS Full time

    **Job Reference: /JB/06-03/1094/13** **Job Title: Helpdesk Team Leader** **Location: Glasgow** **Salary: Competitive** **Hours per week: Variable Shift Rota - Monday to Friday - 07:00 - 17:00, 09:00 - 19:00 - 38 hours per week** **Business Overview** Atalian Servest and OCS have merged to create a new organisation, the OCS Group UK & Ireland. We are a...

  • Helpdesk Team Leader

    1 day ago

    Glasgow, United Kingdom OCS Full time

    **Job Reference: /JB/06-03/1094/13** **Job Title: Helpdesk Team Leader** **Location: Glasgow** **Salary: Competitive** **Hours per week: Variable Shift Rota - Monday to Friday - 07:00 - 17:00, 09:00 - 19:00 - 38 hours per week** **Business Overview** Atalian Servest and OCS have merged to create a new organisation, the OCS Group UK & Ireland. We are a...

  • Helpdesk Team Leader

    2 weeks ago

    Glasgow, Glasgow City, United Kingdom City Facilities Management (UK) Full time

    Salary- £27,857.00 Location- Glasgow Shift Pattern- Other This is a _- permanent_- , _- full time_- vacancy_- that will close _- in 16 days_- at 23:59 GMT_- . _The VacancyJob Purpose: This is a key position, leading the CSRs who act as ambassadors for our business. Team Leaders will effectively lead and manage the seniors and CSRs to ensure the highest...

  • Helpdesk Team Leader

    4 weeks ago

    Glasgow, United Kingdom Anderson Knight Full time

    Anderson Knight is recruiting for Helpdesk Team Leader on a back shift rotation for a well-established company based in Glasgow.Hours 37.5 per week - 2pm-10pm on rotation 5 days over 7, working 2 weekends out of 4.Salary - £28,000Main Duties and Responsibilities:• Recruit, lead, and coach a team of Customer Service Representatives.• Motivate and support...

  • Helpdesk Team Leader

    4 weeks ago

    Glasgow, United Kingdom Anderson Knight Full time

    Anderson Knight is recruiting for Helpdesk Team Leader on a back shift rotation for a well-established company based in Glasgow. Hours 37.5 per week - 2pm-10pm on rotation 5 days over 7, working 2 weekends out of 4. Salary - £28,000 **Main Duties and Responsibilities**: - Recruit, lead, and coach a team of Customer Service Representatives. - Motivate...

  • Helpdesk Team Leader

    4 weeks ago

    Glasgow, United Kingdom Anderson Knight Full time

    Anderson Knight is recruiting for Helpdesk Team Leader on a back shift rotation for a well-established company based in Glasgow. Hours 37.5 per week - 2pm-10pm on rotation 5 days over 7, working 2 weekends out of 4. Salary - £28,000 **Main Duties and Responsibilities**: - Recruit, lead, and coach a team of Customer Service Representatives. - Motivate...

  • Helpdesk Team Leader

    3 weeks ago

    Glasgow, United Kingdom Anderson Knight Full time

    Anderson Knight is recruiting for Helpdesk Team Leader on a back shift rotation for a well-established company based in Glasgow.Hours 37.5 per week - 2pm-10pm on rotation 5 days over 7, working 2 weekends out of 4.Salary - £28,000Main Duties and Responsibilities:•Recruit, lead, and coach a team of Customer Service Representatives.•Motivate and support...

  • Helpdesk Team Leader

    2 weeks ago

    Glasgow, Glasgow City, United Kingdom Anderson Knight Full time

    Anderson Knight is recruiting for Helpdesk Team Leader on a back shift rotation for a well-established company based in Glasgow.Hours 37.5 per week - 2pm-10pm on rotation 5 days over 7, working 2 weekends out of 4.Salary - £28,000Main Duties and Responsibilities:•Recruit, lead, and coach a team of Customer Service Representatives.•Motivate and support...

  • Helpdesk Team Leader

    2 weeks ago

    Glasgow, United Kingdom OCS Full time

    **Job Reference: /AP/19-04/1147/6** **Job Title: Helpdesk Team Leader** **Location: Glasgow** **Salary: Competitive** **Hours per week: Monday to Friday - 08:00 - 15:30, 08:00 - 16:30, 10:30 - 19:00 - 37.5 hours per week** **Business Overview** Atalian Servest and OCS have merged to create a new organisation, the OCS Group UK & Ireland. We are a...

  • Helpdesk Team Leader

    2 weeks ago

    Glasgow, Glasgow City, United Kingdom Atalian Servest Full time

    Job Reference: TS/AM/26-01/795/1Job Title: Helpdesk Team LeaderLocation: Glasgow - _Applicants must have the right to work in the UK_Salary: CompetitiveContract: PermanentHours per week: Monday to Friday hours per weekBusiness OverviewThe Atalian Servest workforce is made up of 30,000 passionate, responsive, and knowledgeable colleagues, all of whom deliver...

  • M&s - Helpdesk Team Leader

    3 weeks ago

    Glasgow, United Kingdom City Facilities Management (UK) Full time

    Salary - ** £23,500 - £26,530.20** - Location - ** Glasgow Head Office** - Shift Pattern - ** Other** - This is a _ - secondment_ - , _ - full time_ - vacancy_ - that will close _ - in 20 days_ - at 23:59 BST_ - . _ **The Vacancy** Job Purpose: This is a key position, leading the CSRs who act as ambassadors for our business. Team Leaders will...

  • Helpdesk Team Leader

    4 weeks ago

    Glasgow, United Kingdom City Facilities Management (UK) Full time

    Salary - ** £26,530.20** - Location - ** Glasgow Head Office** - Shift Pattern - ** Days** - This is a _ - permanent_ - , _ - full time_ - vacancy_ - that will close _ - in a month_ - at 23:59 GMT_ - . _ **The Vacancy** **Helpdesk Team Leader** **Why join City?** We pride ourselves on our culture, our people, and our customers. We live by our company...

  • Helpdesk Team Leader

    4 weeks ago

    Glasgow, United Kingdom Cabinet Office Full time

    **Details**: **Reference number**: - 259262**Salary**: - £24,327 - £27,101**Job grade**: - Executive Officer**Contract type**: - Permanent**Business area**: - CO - Government Security Group - UK Security Vetting Delivery**Type of role**: - Administration / Corporate Support - Contact Centre - Operational Delivery - Quality - Other**Working...

  • Helpdesk Team Leader

    3 weeks ago

    Glasgow, United Kingdom Cabinet Office Full time

    **Details**: **Reference number**: - 287847**Salary**: - £24,327 - £27,101**Job grade**: - Executive Officer**Contract type**: - Permanent**Business area**: - CO - Government Security Group - Delivery**Type of role**: - Administration / Corporate Support - Analytical - Information Technology - Other**Working pattern**: - Flexible working, Full-time,...

  • Helpdesk Team Leader

    3 weeks ago

    Glasgow, United Kingdom Atalian Servest Full time

    **Job Reference: /KC/23-11/1017/13** **Job Title: Helpdesk Team Leader** **Location: Glasgow** **Salary: Competitive** **Hours per week: Monday to Friday - 38 hours per week** **Business Overview** Atalian Servest and OCS have merged to create a new organisation, the OCS Group UK & Ireland. We are a leading facilities management company providing a...

  • Helpdesk Leader Backshift

    3 weeks ago

    Glasgow, United Kingdom Brightwork Ltd Full time

    Brightwork are supporting our client, a market leading facilities management company to add to their growing team for a Helpdesk Leader, working on a permanent backshift basis, with immediate starts available. Working Pattern: 5 over 7 Days (including weekend work), 37.5 hours per week. Job Role:- Recruit, lead and coaching a team of CSR's- Motivating and...

  • Helpdesk Leader Backshift

    4 weeks ago

    Glasgow, United Kingdom Brightwork Ltd Full time

    Brightwork are supporting our client, a market leading facilities management company to add to their growing team for a Helpdesk Leader, working on a permanent backshift basis, with immediate starts available. Working Pattern: 5 over 7 Days (including weekend work), 37.5 hours per week. Job Role:- Recruit, lead and coaching a team of CSR's- Motivating and...

  • Helpdesk Leader Backshift

    4 weeks ago

    Glasgow, United Kingdom Brightwork Ltd Full time

    Brightwork are supporting our client, a market leading facilities management company to add to their growing team for a Helpdesk Leader, working on a permanent backshift basis, with immediate starts available. Working Pattern: 5 over 7 Days (including weekend work), 37.5 hours per week. Job Role: - Recruit, lead and coaching a team of CSR's -...