Helpdesk Coordinator

3 weeks ago

Glasgow, United Kingdom CBRE Full time

**About Us**

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Helpdesk Coordinator to join the team located in Glasgow.

**The Role**

As a Helpdesk Coordinator, you will responsible for providing exceptional customer service and business support in order to contribute to the continued growth and success of the Business.
- Working Hours: 8.30-5pm - some flexibility to start at 8am is needed
- Pay: up to £26,000
- Office based Mon - Fri

**Quality**
- Manage CAFM system as key user on site including PPM records, reactives and reporting.
- Ensure all Reactive requests raised on the helpdesk have the correct priority/engineer assigned.
- Liaise with Lead Engineer and Ops Manager daily/weekly to ensure quality of service is maintained.
- Where required, review Subcontractor performance and feedback through appropriate systems (e.g. Ariba) with assistance from Contract Support.
- Actively identify/implement innovation across the contract to enhance performance and continue to meet client expectations.

**Contract**:

- Alongside Contract Support assist with the monthly customer report.
- Provide comprehensive reports relating to all jobs raised through the CAFM system.
- Analysis and comprehension of reports relating to CAFM system.
- Monthly update of Client specific Metrics/Forecasting Model in absence of the Contract Support.
- Logging hazards & customer feedback on the QHSE Management Portal
- Perform any other duties or responsibilities as requested by the CM or Management Team.

**Finance**:

- Understand procedures and processes and operate them to the required standard.
- Obtaining supplier quotes and uploading onto the internal system for client approval.
- Arranging agency cover & submitting hours on portal.
- Updating the CBRE Performance Portal as and when required.

**Job Types**: Full-time, Permanent

**Benefits**:

- On-site parking

Schedule:

- Day shift
- Monday to Friday

Work Location: In person

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