Helpdesk Supervisor

5 months ago


Glasgow, United Kingdom City Facilities Management (UK) Full time

Salary
- ** £30,993.00**
- Location
- ** Glasgow Head Office**
- Shift Pattern
- ** Days**
- This is a _
- permanent_
- , _
- full time_
- vacancy_
- that will close _
- in 20 days_
- at 23:59 GMT_
- . _

**The Vacancy**

5/7 days required. Evening and weekend on call required additional on call money provided for this

Here's what you can expect to be doing:

- Recruit, coach and motivate a team of Team Leaders
- Deliver effective coaching, engagement and development of leaders
- Managing a team of up to 5 Team Leaders
- Motivating and supporting the team to drive customer excellence
- Provide clear directions and guidance on day-to-day Helpdesk related enquires
- Check quality standards and inspire team to succeed
- Discover training needs and provide coaching

Here's what we would like from you:

- Driven and passionate with a great attitude to deliver people and customer excellence
- Leading being a Supervisor in a facilities management Helpdesk
- Excellent verbal and written communication skills
- Experience of working in a face pasted environment would be an advantage
- Ability to work under pressure whilst carrying out multiple tasks
- Excellent organisation and time management
- Ability to work as part of a team and effectively manage team workload
- Administrative experience, including knowledge of Microsoft office packages
- Previous experience leading a team in contact centre/ call centre/ helpdesk
- Ability to work as part of a team and effectively manage team workload
- Working knowledge of Microsoft packages, ability to analysis and present data

**The Company**

In 1985, husband and wife Willie and Susan Haughey established City Refrigeration Holdings. The pair set out with one goal - to make a positive change in the facilities management industry.

The Haugheys founded their enterprise on the values of collaboration and transparency, replacing client/contractor relationships with long-term, mutually beneficial partnerships. Each partner receives a unique strategy, shaped by the needs of the business and implemented by a bespoke, self-delivered model.

It is this focus that has allowed the City Group to grow from its humble beginnings into one of the world’s most trusted facilities management companies. The business now employs over 12,000 people and has established divisions across Europe, Australia, North America and Asia. It has also diversified the services it offers to include maintenance and engineering, technical procurement and support, cleaning and ancillary services across retail, residential and commercial markets.

Now more than three decades into its story, City remains rooted in the core values established by the now Lord and Lady Haughey and remains passionate about sharing its unparalleled professionalism, quality, customer service and value with partners around the globe.


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