Helpdesk Supervisor
5 months ago
Anderson Knight is recruiting for Helpdesk Supervisor on a 12 Month FTC for a well-established company based in Glasgow.
The role is to efficiently oversee Helpdesk Team Leaders and assist them in managing teams and KPIs. Providing timely and effective management information.
Also, to act as a deputy and offer support to the Contact Centre Manager.
Dayshift on rotation - 7am-3pm, 8am-4pm and 9am-5pm.
**Main Duties and Responsibilities**:
- Manage attendance, including conducting welfare visits and return-to-work interviews for all Helpdesk colleagues.
- Conduct disciplinary proceedings, investigations, and meetings regarding conduct.
- Coordinate holiday requests and planned absences to ensure adequate coverage across all shifts (24/7).
- Provide support and coaching to Team Leaders.
- Conduct monthly one-on-one meetings with Team Leaders and assess their meetings with their teams.
- Conduct yearly appraisals for Team Leaders.
- Manage colleague performance, including support for performance improvement planning, disciplinary actions, investigations, and meetings.
- Provide 24/7 on-call coverage via a rotating schedule, with a high level of responsibility during on-call periods.
- Implement succession planning and strategies for growth.
**Key Attributes and Skills**:
- Proficient in the operations of a Helpdesk environment.
- Capable of supervising a team of Call Centre Operators and Team Leaders.
- Skilled in gathering, organizing, and presenting performance data relevant to the organization.
- Possesses effective written and verbal communication abilities.
- Demonstrates strong teamwork skills.
- Confident in engaging with stakeholders at the Area and Divisional levels.
- Experienced in cultivating positive working relationships with colleagues.
**Company benefits**:
- Free on-site parking
- Subsidised canteen facilities & vending machines
- Pension scheme - up to 5% matched contribution
- Discounts and cashback at hundreds of supermarkets and retailers, such as Apple, Costco, Currys, IKEA, Argos, and more
If you are ready to embrace this excellent opportunity, please forward your CV with confidence.
**Job Types**: Full-time, Fixed term contract
Contract length: 12 months
**Salary**: £30,000.00 per year
**Benefits**:
- Company pension
- Free parking
- On-site parking
Work Location: In person
Reference ID: NM01
-
Helpdesk Supervisor
5 months ago
Glasgow, United Kingdom Perfect Career Full time**Position: Helpdesk Supervisor** **Location: Glasgow - Head office** **Salary: £32,000 per annum - On call 1/3 weeks (additional £165.00 for completion of on call week)** **Benefits: Company pension scheme, 33 days holiday (including bank holidays)** We are advertising this Helpdesk Supervisor role on behalf of our client ‘City Facilities...
-
Helpdesk Supervisor
1 month ago
Glasgow, United Kingdom CBW Staffing Solutions Full timeHelpdesk Supervisor - Glasgow - Up to £34k per annum CBW is recruiting on behalf of one of our key clients is looking for a Helpdesk Supervisor to manage service levels to ensure excellent customer experience on the FM helpdesk. The successful candidate will be responsible for ensuring that customer expectations are consistently exceeded through...
-
Helpdesk Supervisor
5 months ago
Glasgow, United Kingdom Anderson Knight Full timeAnderson Knight is looking for a Helpdesk Supervisor for one of our clients based in Glasgow City Centre on a full-time permanent basis. Key Responsibilities: Team Leadership and Development: - Recruit, coach, and motivate a team of Team Leaders. - Deliver effective coaching, engagement, and development opportunities for leaders. - Manage a team of up to 5...
-
IT Helpdesk Supervisor
6 months ago
Glasgow, United Kingdom MK Recruit Full timeMK is currently recruiting for a newly created role for an IT Helpdesk Supervisor to join our client based in Glasgow City Centre. This is a great chance to join the business as their IT function grows. On offer is a salary in the region of £35,000 plus benefits and free parking (our client is also close by to public transport links) Leading a team of 2,...
-
Helpdesk Supervisor
5 months ago
Glasgow, United Kingdom City Facilities Management (UK) Full timeSalary - ** £30,993.00** - Location - ** Glasgow Head Office** - Shift Pattern - ** Days** - This is a _ - permanent_ - , _ - full time_ - vacancy_ - that will close _ - in 20 days_ - at 23:59 GMT_ - . _ **The Vacancy** 5/7 days required. Evening and weekend on call required additional on call money provided for this Here's what you can expect to be...
-
Helpdesk Team Lead
1 month ago
Glasgow, Glasgow City, United Kingdom CBW Staffing Solutions Full timeJob Title: Helpdesk SupervisorAbout the Role:We are seeking a highly skilled Helpdesk Supervisor to join our team at CBW Staffing Solutions. As a Helpdesk Supervisor, you will be responsible for managing service levels to ensure excellent customer experience on the FM helpdesk. You will lead the Helpdesk team, supporting both internal and external customers...
-
Helpdesk Operations Manager
1 month ago
Glasgow, Glasgow City, United Kingdom CBW Staffing Solutions Full timeJob Title: Helpdesk SupervisorCBW Staffing Solutions is seeking a highly skilled Helpdesk Supervisor to join our team. As a Helpdesk Supervisor, you will be responsible for managing service levels to ensure excellent customer experience on the FM helpdesk.Key Responsibilities:Schedule reactive and help desk call outs.Review jobs received during the working...
-
Helpdesk Coordinator
4 weeks ago
Glasgow, United Kingdom Pointer Ltd Full timeAbout Pointer LtdPointer Ltd is a values-driven organisation with over 50 years of experience in electronic security and fire detection integration.We pride ourselves on delivering excellence to our customers, many of which are blue chip.Our culture is based on trust, respect, empowerment, engagement, and customer focus.We are an IIP Gold accredited...
-
Helpdesk Operations Coordinator
3 weeks ago
Glasgow, United Kingdom Pointer Ltd Full timeAbout Pointer LtdPointer Ltd is a specialist electronic security and fire detection integrator with a strong track record of delivering excellence to its customers. Founded on the values of trust, respect, empowerment, engagement, and customer focus, the company has grown to employ over 160 colleagues across the UK, with annual revenues of £17,000,000.Our...
-
Helpdesk Supervisor
5 months ago
Glasgow, United Kingdom Anderson Knight Full timeAnderson Knight is recruiting for Help desk Supervisor on a 12 Month FTC for a well-established company based in Glasgow. This pivotal role entails overseeing the help desk teams to deliver outstanding service. The Supervisor will proficiently guide and oversee all teams, always guaranteeing utmost customer care and satisfaction. Dayshift on rotation -...
-
Maintenance Supervisor
5 months ago
Glasgow, United Kingdom ABM Full time**Description**: **JOB TITLE**:Maintenance Supervisor **LOCATION**: Silverburn Shopping Centre **SHIFT PATTERN**:Monday to Friday **SALARY**:£39,304.80 **ROLE OVERVIEW AND PURPOSE** To efficiently manage and support a team of engineers of all disciplines on a day to day basis, ensuring consistent operational delivery through smart working and the...
-
Helpdesk Team Leader
6 months ago
Glasgow, United Kingdom Atalian Servest Full time**Job Reference: /KC/23-11/1017/13** **Job Title: Helpdesk Team Leader** **Location: Glasgow** **Salary: Competitive** **Hours per week: Monday to Friday - 38 hours per week** **Business Overview** Atalian Servest and OCS have merged to create a new organisation, the OCS Group UK & Ireland. We are a leading facilities management company providing a...
-
Contracts Supervisor
5 months ago
Glasgow, United Kingdom Emtec Group Full time**Location: Uddingston** Emtec Facility Services is a leading provider of comprehensive facility management solutions. From installations to ongoing maintenance, we ensure that our clients' facilities operate seamlessly. Our commitment to planned preventative maintenance and 24-hour reactive support guarantees the reliability and longevity of every...
-
Contracts Supervisor
6 months ago
Glasgow, United Kingdom Emtec Group Full time**Location: Uddingston** **Emtec Facility Services** is a leading provider of comprehensive facility management solutions. From installations to ongoing maintenance, we ensure that our clients' facilities operate seamlessly. Our commitment to planned preventative maintenance and 24-hour reactive support guarantees the reliability and longevity of every...
-
Contact Centre Supervisor
5 months ago
Glasgow, United Kingdom Group SRS Full time**SRS Partnership** are currently on the lookout for an experienced Contact Centre Supervisor to effectively manage Team Leaders & support them in the management of their teams along with deputising for and supporting the Contact Centre Manager. **Key Responsibilities**: - Attendance Management, including Welfare Visits and Return to Work interviews. -...
-
Contact Centre Supervisor
6 months ago
Glasgow, United Kingdom Group SRS Full time**SRS Partnership** are currently on the lookout for an experienced Contact Centre Supervisor to effectively manage Team Leaders & support them in the management of their teams along with deputising for and supporting the Contact Centre Manager. **Please note this is a secondment position for 9-12 months** **Key Responsibilities**: - Attendance...
-
Contact Centre Supervisor
6 months ago
Glasgow, United Kingdom Group SRS Full time**SRS Partnership** are currently on the lookout for an experienced Contact Centre Supervisor to effectively manage Team Leaders & support them in the management of their teams along with deputising for and supporting the Contact Centre Manager. **Please note this is a secondment position for 9-12 months** **Key Responsibilities**: - Attendance...
-
Senior Evening Cleaning Supervisor
6 months ago
Glasgow, United Kingdom Atalian Servest Full time**Job Reference: /SM/03-08/930/27** **Job Title: Senior Evening Cleaning Supervisor** **Location: 1 Atlantic Square York Street** **Pay Rate: £12.70** **Contract: Permanent** **Hours per week: Monday to Friday - 14:00 - 22:00 - 37.5 hours per week** **Business Overview** Atalian Servest and OCS have merged to create a new organisation, the OCS Group...
-
Contracts Supervisor
6 months ago
Glasgow, United Kingdom Emtec Facility Services Full timeEmtec Group is a leading contractor in the building services sector providing professional, quality, and cost-efficient services throughout the UK. Our vision and values encourage us to be efficient and motivated to make things happen. Out continuous teamwork drives us to achieve excellence while remaining customer focused and ensuring our people are at the...
-
Housekeeper
6 months ago
Glasgow, United Kingdom OCS Group Full time**About The Role**: At OCS, our cleaners play an important part in providing safe, clean environments in which our customers can thrive in their workspaces. You will be working Monday to Friday, on a permanent full-time basis, 17:00 to 20:00, 15 hours per week. **You’ll also**: - The housekeeper is responsible but not limited to maintaining the...